First Hawaiian Bank Kamuela Branch

I have had my auto loan with FHB for over 2 years and never missed a payment. In July there was a problem with my bank located on the mainland so there were two missed payments. No one called me or let me know this was happening. I was in the hospital and had 10 emergency surgeries. My spouse called and said two guys were trying to repo the car!!!!!! Unbelievable. When my spouse went in to the branch to pay they were nasty to her since she didn't have the payment coupon booklet. I don't bank here because it's so old school. I can't wait to get my loan paid off and get away from FHB forever. NO ALOHA- when you are dying they will come and repo your car for 2 missed payments.
Sep 28th, 2023

If you like long lines, long holds on the phone, regularly being locked out of your online account and slow in-bank transactions then this is the bank for you. It just took an hour+ to activate my debit card over the phone, this is something that takes less than a minute with each of my other two banks and all of my many other credit cards (it is 2022 for heavens sake). Girl on the phone apologized for the long wait timeits not her fault, First Hawaiian Bank sucks, its always a long wait time.
Aug 16th, 2022

Friendly and pleasant tellers. Rarely a line. Very convenient location.
Jan 10th, 2019

Very pleasant bank to do business with. Vibe here is much better than bank next door.
Jul 27th, 2018

On September 23rd I saw a fraudulent online withdrawal from my account. I reported it. My account has been locked since September 27th. On October 6th, I received a postal notification assigning me a PIN for a card ending in 5327. As of October 18, I still have not received a replacement debit card! My Spectrum phone service has been disconnected since October 10th. All of my online services have shut me down and are clamoring for payment with a new card. I'm 84, broke, stressed-out, and can't access my money. I feel that I am being punished because a hacker got through my firewalls and victimized me. "There HAS to be a better bank policy to alleviate this situation of freezing one's funds. I will check my mailbox ONE more time tomorrow Oct. 19. If no card, I will drive from North Kohala to Kamuela and sit down with the FHB Manager, and not leave until I have access to my $$. Sincerely, Frank 'Palani' Cipriani 10/18/22.
Mar 30th, 2023