Gerber Collision & Glass

People are super friendly an helpful. Quality of work was outstanding.
Apr 7th, 2024

So bummed. I had awesome work done here last year, and when i needed help again, i was so happy to go back, but Mike J. was so rude every time i went there, until ultimately he told me they didnt need my business and i took too much energy. I had to take my car somewhere else, and the work was not as good as the work i had done here. Its a real drag to have skilled technicians not getting work because of someone dismissing potential customers. When i picked up my car and saw just ok work, i felt so sad again. I would have really liked to have had my car repaired here.
Feb 14th, 2024

Feb 2nd, 2024

Jan 25th, 2024

What brought me to Gerber: Backing out of a parking place, my Tesla Model S pulled against a concrete parking stop. The stop won. The bumper pulled away from the car. I was able to reattach the bumper well enough to drive. My insurer recommended Gerber as an Authorized Tesla facility. The appraisal: Gerber looked over the damage. Issued an estimate and ordered replacement parts. I continued driving the car until the parts arrived. The repair: On day one I received a text thanking us for accepting Gerber. I could expect status reports as the work progressed. Two days later a text read disassembly had begunlookin for additional damage On day seven the text read we are finishing up On day FOURTEEN a text informed me that my Tesla was in reassembly. On day SIXTEEN a text restated (in all caps) OUR TECH IS WORKING ON REASSEMBLY AND WE SHOULD HAVE IT READY BY TOMORROW 20 calendar days later, the work was complete. I retrieved the Tesla. My assessment: Back on day two (2), Gerber may have found that the skid plate needed to be replaced. When the claim was initiated, I brought the skid plate into the description. I described the skid plate which caught the concrete. This is a part that was inspectable at the day of the appraisal. Instead of a thorough appraisal, I was forced to wait for a part to be shipped. I learned that most (not all) of the texts received came from the insurer, but Gerber had to send them status. The end product appears as new. The communication during the repair was worse than bad because I was led to believe the repair was close to completion three times over a two week period. I did not get ANY information about additional damage until I drove the car away.
Jul 10th, 2023