First Hawaiian Bank Kapaa Branch

Patrick Kelley _{on Google}

Jul 27th, 2023

They're ok. I banked there for over a year. Not the friendliest staff in the world but they're not rude either. No banking phone app. You pay extra for online banking. Hours are not convenient if you have a job. Good luck getting there after work but before they close at 4pm on weekdays. They also close in the middle of the day for lunch. I closed my First Hawaiian accounts and now I really prefer Central Pacific Bank in Kapaa. They are more inviting and have much better hours, open till 6pm every weekday and even open on Saturday and Sunday until 3pm! Their mobile app is great and you can just photograph your checks and deposit to your account if you cant make it to the bank even! I am happy I made the switch.

Kelsey Owen _{on Google}

Jul 21st, 2023

Opened an account with Nicole helping me she was super sweet and helpful. There was an IT issue with my age but she let me know when it was fixed and had everything ready for me when I got back to finish. I have severe anxiety but she completely put me at ease.

Jeffrey _{on Google}

Jul 10th, 2023

Nice people and good customer but... The hours are terrible. Theyclose in the middle of the day for lunch apparently and there is usually a long line when they are open. Bank of Hawaii is way better.

Kyle McCluskey _{on Google}

Dec 3rd, 2022

Terrible! They close from 1:30 - 2:30 then open for an hour then their closed agian. For no apparent reason!?!

Yangsun Parsons _{on Google}

Sep 9th, 2022

Nicole is amazing. Shes very efficient, friendly and fast.
Great customer service I had.
Mahalo, Nicole