Kauai Cycle

They did a great job! I ordered a new bike through them and they put it together perfectly. They have fixed my bikes for years. Friendly, helpful and knowledgeable staff
Jan 19th, 2024

Jun 26th, 2023

No longer renting bikes
Apr 30th, 2023

Today I stopped in to see if the guys could fix a flat on my bike. They said sure and got to the task right away. The young guy that fixed my flat also cleaned and oiled my chain . He did a super job and was so helpful. These guys know what "customer service" is all about ! Mahalo
Dec 31st, 2022

I brought my bike in for a flat tire and the Sales rep convinced me to let him shorten the chain. Big mistake! Before I brought it in: no problems with the chain. After he shortened it, I can't even ride the bike up the hill to my house without the chain coming off half a dozen times. So I took the bike back in, to get the damage they'd done *undone* and Jason - the owner - informed me that my bike is "simply no good anymore", they can't fix it, that it was sheer coincidence that the chain stopped working the same day they "fixed" it, and that I need to buy a new bike (presumably from him). I don't know in what world a business breaks a customer's property and then refuses to fix the damage. And in what world they add insult to injury by throwing you out of their shop for daring to request that they repair it. But that's not a world that I want to live in, so I have to warn everybody about this place: if it ain't broke, don't let them "fix" it. And sorry you're so stressed Jason, but there was really no need to take it out on me. It might be time to retire & let somebody who cares take over. Your attitude towards Customer Service was summed up perfectly when I told you that your treatment of me was going to lead to a bad review, and you whiplashed "like I give a sh*t!"
Mar 20th, 2023