Napa Auto Parts

Jan 26th, 2024

There are other parts stores, but I NAPA Auto Parts in Coeur d'Alene is the best there is!
Nov 30th, 2023

Nov 7th, 2023

Aslwas has or can get the parts you need
Nov 4th, 2023

This particular napa has had one of the most comprehensive service departments for years from as far back as 2003 the service and parts have been spot on...but today I had an eye opening experience with one of the employees. I was just along for the ride with my son to pick up a single bolt...right off the employee seemed to have an issue/attitude.... after tapping on the keys of his computer to no avail he asked us to follow him to the bolts..at the bolt bins "with the bolt board above it". My son was next to the employing looking at bolts and the employee found one as long with the incorrect threads my son didn't notice and I assumed the employee could do something as simple as get a 1/4 -28 bolt...do his job correctly. This bolt goes into an aluminum casted coolant crossover pipe and would have destroyed the threads and possibly crack the crossover pipe. When I looked at the bolt I could clearly see the difference. I was pissed at this point.. not only did he look at me and say my son said it was ok while the bolt was in the employees hand but my son thought this guy knew what he's doing...so he placed trust blindly in him till we looked at the bolt. Not only is this unexceptable but would have damaged the part.. The employee knew the thread pattern was wrong but was ok giving the wrong bolt without asking if the thread difference was ok... Fire was in my blood.....how dare any employee in any capacity knowingly give out the wrong part without asking the customer to assure Napa was represented in the correct manner and damage didn't occur because of a lazy employee.. Customer's be aware of fake it till you make it employees. The only reason they got 2 stars is because of previous experince... I will not shop there anymore..because the employee would not get a manager at the time either....so there you have it...Always check
Dec 24th, 2023