The Maintenance Shop

Mar 22nd, 2024

Signed up for a simple 6 zone irrigation blowout after being referred by my previous technician who no longer serviced my area. Received an invoice on the day of service and paid it immediately that same day. I got an email a week later stating I have an unpaid invoice. The invoice in question was a separate invoice number from the one I paid for the same total and work scope. I tried responding, informing them of the mixup, only to receive another email several days later reminding me of the unpaid invoice. I responded again, informing them of their mistake, only to receive yet another email several days later stating the same invoice was unpaid this time with a late fee. It took them almost a month to cancel the invoice, with not even a one sentence email apology for the mixup. Based on the owners response to all one-star reviews, it's apparent these unprofessional standards come from the top down. Just another business that prides themselves in quantity over quality of service. The only reason I decided to leave this review four months later is that I continue to receive emails from them about offering services, even though I unsubscribed from their email list several times. Just my honest experience, your results may vary.
Mar 18th, 2024

Great job, you perform fine workmanship. Service, promptness and professionalism were top notch. The entire experience was a great value. I believe we will utilize your services again. Thank you!
Mar 8th, 2024

I really wish I could give this local, veteran owned business more stars, but I had a very bad experience getting my sprinklers blown out last fall. Steve was short and rude when I texted him with questions about the process. They did not come before the first freeze. I had to research how to winterize my backflow myself. I had to take a day off work to stay home and wait for the technician to come because they dont tell you when theyll be there. Not even a time frame. Sure, all these things are in the terms and conditions on his website (except the rude texts), but still I feel unsatisfied about it all. The technician was nice, but at the end of it all he asked me for a tip. Recently this has become a major pet peeve of mine. Every day more and more people are asking for tips for things that are not tip-able. Anyway, today I was turning on my sprinklers again and I had not one, not two, but three blown-off sprinkler heads waiting for me. They werent cracked or anything. Nope, the heads were blown clean off. I found two of the pieces in my yard. Maybe Ill find the third one in my gutter. Factually, I have no way of knowing, but my feeling is that the technician that Steve sent to my house rushed the job big time and used way too much pressure, turning my innocent sprinkler heads into rockets. Please support another business that cares about the work they do. Curious to see what sarcastic comments Steve leaves in reply to this review. *Update* Thought Id leave a little update to say that Steve has reached out and attempted to make things right. Did he offer to reimburse me for the cost of fixing the sprinklers after the damage from his job? No. Did he offer a future discount? Also no. Actually he sent me a long list of reasons Im wrong, and, to top it all off, he threatened to sue me for defamation! Folks, you really cant make this stuff up Steve: Ill be leaving this review up. Ill keep an extra close watch for the sheriff giving me my court summons.
Mar 17th, 2024

I called The Maintenance Shop on a Thursday afternoon regarding a leaking back-flow preventer. Within 10 minutes, I received a call back from Jesse stating he could come to my house to diagnose the issue. He showed up within 45 minutes of my initial call. In addition to the leaking back-flow, he also discovered the main shutoff valve for the irrigation system to be leaking from the valve housing. He wrote up an estimate and later that evening informed me that he had all the parts available to complete the job. After he arranged for the necessary entities to come out and check for utility lines in the dig area, he was back Friday morning digging a hole around the pit area to gain access to the shutoff and drain valves. His co-worker, Brian showed up a little later to help. The job consisted of changing the main and drain valves, back-flow preventer and testing of the back-flow preventer. The guys did a great job from start to finish. The final invoice was actually less than the initial estimate and I cant say enough about the quick response and excellent customer service I received from The Maintenance Shop! I would highly recommend their services and will definitely be using them in the future. Thanks for all your help Jesse and Brian!
Jan 29th, 2024