Mountain America Credit Union - Post Falls: Seltice Way Branch

My experience with MACU and this branch began when I needed financing for a new car after I hit a deer and my SUV was a total loss. Kiana worked closely with me, as I had excellent credit, but my debt-to-income ratio ratio was just a bit beyond where underwriting would prefer it to be. Braden was hearing our conversations and came over several times to advise Kiana on ways to tweak my application to get it approved, and they were both so very friendly and knowledgeable. They both advised me on the benefits of opening checking, savings, money market, and credit card with MACU, and I ended up choosing to consolidate my little credit card debt with MACU, as doing so actually earned me rewards, and there were no fees involved. Kiana reassured me that I was good fit and a good risk for MACU, even showing me her computer monitors at all times and hiding nothing it was clear they wanted my business, and she and Braden did absolutely everything to earn it. I cannot begin to tell you how personable and professional these two were and are, and how grateful I am that MACU chose to approve my loan, for I would not be in my new car without everything they did to get me into it. Kiana even printed out free temporary checks for me so that I did not have to buy checks that I will barely use, and she had debit and credit cards ready for me to take home after I closed my loan. She showed me how to use the MACU Android app, and advised on how to set up alerts and how to set up transfers between banks. The only downsides for me with MACU are that the closest branch (Post Falls, ID) is an hour and a half away from where I live, and the branch is closed on the the weekend. Otherwise, MACU is a perfect fit, and I am pleased to once again be a member of a credit union, with its family-like attitude and better interest rates. So far I am loving the functionality of both the app and the website, and am very impressed by what I have seen and with how I was treated by MACU. Thank you Kiana and Braden, you two are the best!!!!
Feb 14th, 2024

MACU staff is always friendly and knowledgeable. Its definitely a pleasure whenever I have banking needs.
Dec 19th, 2023

I had a very positive experience with the bank teller, she was fast, and extremely friendly. I love this credit union!
Dec 7th, 2023

Dec 6th, 2023

Nov 13th, 2023