REI

Horrible, never again. Seems like REI went woke, and its more important push the narrative thru activism than actually do sport business. Ive got filled by a non binary employee. I will never go there again.
Mar 31st, 2024

Great selection and staff!
Mar 24th, 2024

Love this place. Only wish it were easier to know that actual prices. But the quality is so good, you can't go wrong!!
Mar 24th, 2024

Cashier team was great, unfortunately the upstairs workers seemed too pompous to help. Asked one lady worker there to unlock the changing rooms for me. "Did you not see the help button there?" Such a callous remark. What I found odd was that other white folks who went up to ask her a question after me were met in such a pleasant manner. Oh well. I'll stick to online shopping with REI going forward.
Mar 4th, 2024

I want to give a shout-out to the Lincoln Park Ski tuning team especially Chris Z, Jay, Jim, Alan. I dropped off 2 snowboards and a pair of skis ahead of a big ski trip I had planned. there was somewhat of a bad issue with one of the snowboards, and Chris and the whole team provided exceptional customer service. not only were they were able to resolve my problem, but they did a great job communicating with me and keeping me updated during the process. I never had to worry about getting it resolved before I had to leave for my trip, they made sure of it at every step. I am a professionally certified ski instructor and in American Mountain Guide Association ski guide school, so my equipment is very important to me. After the great service I received, I would completely trust the REI team with my equipment in the future. Its hard to find ski experts in the chicago area, but the REI team are definitely experts. if you just need a simple ski/snowboard tune up, or youre an expert who needs a high level of service, they are a great resource. thanks guys
Feb 25th, 2024