Best Western River North Hotel

Mar 30th, 2024

Hotel is very old. I had something on my sheets and asked for new sheets but instead they just made the bed. No mini fridge or microwave. Kids and teen loud late at night in the hallways.
Mar 29th, 2024

BED BUGS! My kids and I got eaten alive! After the first night we woke up with bites and saw bugs in the bed. We left a night early but it was too late. We are still covered in bites. The free breakfast was gross. Rusty pool edges and a super tiny old elevator that we had to take turns going in. Not sure what the smell was but it smelled like chemicals. Do not recommend staying here! Super expensive parking too. Rooms: Bed Bugs! My kids and I have so many bites! Smelled like chemicals. We even woke up and saw bugs. We left a day early.
Mar 27th, 2024

BED BUGS DONT COME HERE
Mar 27th, 2024

This hotel was horrible. I do want to say, the staff were amazing. William parked us and he was so nice. The front desk was also helpful and kind. The issues are with the hotel itself. First of all the layout is insane. It took us a good 10 minutes to find our room because there was no sense of order to the room numbers. There were random hallways with rooms, and nothing made sense. Second of all, it was advertised that there was a beautiful balcony with patio furniture and a great view. Attached below are photos of that balcony. The view was of an empty construction lot, and there was no furniture. The room had no mini fridge. Which Ive never seen before in a hotel room. So we had nowhere to put our leftovers. We booked this hotel for a beautiful view out of the window, but the windows were so high up that you couldnt even see anything. You had to climb up onto furniture, and on the ledge to even see out. Photo attached. The room also felt very small and grimy. Also, nobody told us that we had to pay to park. We assumed that when we paid $180 for a one night stay at a hotel that it included parking. We travel all the time and have never run into this issue. We checked out we were told that we would get a violation in the mail for it. Luckily, the front desk lady was extremely nice and took it out of our deposit and gave us a receipt for proof that we paid. Unfortunately, we will still receive the violation and have to deal with that because no one told us we had to pay parking. It is within walking distance to the magnificent mile, but that is it. Its a pretty lengthy walk. I would use your money to stay somewhere on the magnificent mile for the same price. This hotel was not worth it at all.
Mar 26th, 2024