Elgin Auto Sales & Service Center

Thank you, David, for your kind words! We're thrilled to hear that Jeremy and Jose provided exceptional service to you and your family. At Elgin Auto Sales and Service Center, we strive to make the car-buying experience smooth and enjoyable for every customer. We appreciate your business and look forward to serving you again in the future.

Dear Mychal,Thank you for your five-star review! We're thrilled to hear about your excellent experience with Isaac at Elgin Auto Sales and Service Center. We appreciate your trust in our services and look forward to serving you again in the future.Best regards,Elgin Auto Sales and Service Center

Hello Aníbal! We are glad to know that you were very happy with your Ford Focus and the excellent service provided by Isaac. We appreciate your trust in Elgin Auto Sales and Service Center. Enjoy your new vehicle and we are here for anything you need in the future! Thank you for choosing us!

Dear Gabriella,Thank you for taking the time to share your feedback with us. We appreciate your loyalty to Elgin Auto Sales and Service Center and apologize for the inconveniences you've experienced during your recent visit.We understand that waiting times can be frustrating, and we sincerely apologize for the delay in servicing your vehicle. We strive to provide accurate time estimates, and it's disappointing to hear that we fell short in your case. Your time is valuable, and we regret any inconvenience caused.Regarding the communication on the products and pricing, we appreciate your honesty in expressing your concerns. We will use your feedback to improve our communication process and ensure that our customers have a clear understanding of the services being performed. Your satisfaction is important to us, and we want to make sure your experience is positive.We were pleased to hear that you do not feel any pressure concerning upselling when you visit. However, our goal is to provide transparent and helpful information, and we regret to hear that some of the members of our team were not able to communicate with you about our products and services effectively. We will address this with our team to ensure better clarity in the future.We also take note of your observation about the changing attendants. Consistency is crucial in building trust, and we will work on improving our team coordination to provide a more reliable service experience for you.In regards to the part pricing, we are genuinely concerned about the double charge you mentioned. We will investigate this matter promptly and take corrective actions if needed. We aim to provide fair and transparent pricing, and we apologize for any oversight in this instance.We understand that your time is valuable, and we appreciate your patience during the extended wait. We will use your feedback to make necessary improvements and ensure that your future visits are more efficient.If there's anything specific you would like us to address or if you have further concerns, please feel free to reach out to me directly (Ben Oliver - Service Director) at [email protected]. Your satisfaction is our priority, and I would like the opportunity to make things right.Thank you for bringing this to our attention, and we hope to have the chance to regain your trust in the future.Sincerely,Ben OliverService DirectorElgin Auto Sales and Service [email protected]