HMS Heating and A/C Inc.

Sep 15th, 2022

I had no hot water or heat because my boiler system wasn't working. Not only did they show up within an hour, but it was fixed and working very quickly! And they didn't charge me very much, in fact, it was very reasonable! Thank you HMS! Service: Heating system repair
Apr 14th, 2022

Apr 7th, 2022

If I could give zero stars I would! I had home warranty of America (HWA) who is horrible also. But in the middle of summer they contracted this company to come out. First of all Rick could not have been ruder to me. I asked his girl who schedules the appts to have Rick call me 30 min before coming. I wasnt living at my house due to not having ac In the middle of summer and was staying at a friends house 30 min away. Well he called me right when he arrived and I told him he was supposed to give me 30 min notice he said well I dont do that. If youre not here in 25 min Im leaving and you can reschedule in TWO WEEKS. I got in almost 2 accidents trying to get there in time. I get there and hes like oh ya sorry she just told me I was supposed to call you. Well if that wasnt bad enough, he supposedly replaced my entire HVAC and not even a year later its leaking horribly. We called him to come fix it considering its not even ONE YEAR OLD. he said oh if you dont have HWA, then its not under warranty. I called ABC heating and cooling. A very reputable well known company, and the guy said HMS should ABSOLUTELY be warranting THEIR work for AT LEAST ONE YEAR, actually it should be longer. But no, Rick says nope not under warranty. Please do yourself a favor and call ABC and NOT this horrible company. In reply to Rick, the owner: you most definitely did tell me I needed to be there in 25 min. You also screamed at me multiple times prior to me getting aggravated. Ive spoken to a lawyer who also said youre full of BS, as labor should definitely be guaranteed for at least a year, if not longer. If you cant warranty your labor for more than 6 months, then its no wonder why I had a problem with a brand new unit. Truly, if youre reading this, do yourself a favor, and call ABC, or literally any other company. All I wanted was my AC fixed as soon as possible in the middle of a hot Chicago summer. I work in customer service and dont see the point in screaming at someone right when they arrive. Thats just more BS nonsense. You can also go look at my other 30+ reviews to see I give an honest review. Maybe Rick is good to those who dont have a warranty, otherwise I cant see how this company has anything other than 1 star. Services: Heating system installation, Install AC
Jun 3rd, 2021

Jan 28th, 2021