Highland Park - Lou Malnati's Pizzeria

Ok once again they fail to deliver Cold Pizza soggy Way over promised time Sooo done with delivery they cant get it!!! Pizza adequate at best. Soo done with them!!!! Old review below Good pizza. Cut in squares?? Weird Not overly sauced Better experience than the last time
Mar 25th, 2024

Asher M had such genuine and kind customer service today. Thank you!! We need more people like him!
Mar 21st, 2024

Very rich and delicious Chicago style pizza
Feb 6th, 2024

This is the worst place to order pizza. Starting with long wait times, poor service and quality of pizza!!!
Dec 27th, 2023

I came here last Friday having order a pickup at 5:30pm. I arrived at 5:25pm and checked in and was told it would be about 10 minutes for my pizza. Well, this wasn't the case. Around 5:50 after having stood around there for close to 30 minutes someone calls my name and tells me "we ran out of pepperoni, we just got more and just started making your pizza, it's going to be another 20 minutes. " . As you can imagine, I'm dumbfounded that no one came to me asking me if cheese would have been OK. They gave me an excuse that they tried reaching out to people (I was standing in the lobby for 30 mins however). Anyways, this was supposed to be movie night with the kids and now what was supposed to be a dinner movie night was getting ruined. I told the guy to just refund it, we'd go elsewhere. I confirmed no less than 3 times on my way out the door that he refunded me..... Well.... lo and behold... I see the charges posted to my credit card for the pizza dinner I never got. I think I am permanently done with lous. They charge premium prices but they do not have their act together.
Nov 29th, 2023