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typical your agent would contact you back when you call the office. but i always talk to an assistant and never hear from my agent. the prices keep going up and no service is ever received. do not recommend better of not having an agent at all
Business Response on GoogleMar 21st, 2024
Benito,Thank you so much for your feedback. I’m so sorry that we haven’t met your expectations to date, but I assure you we will work hard to turn that around and earn your confidence moving forward.While I do make every effort to respond to requests, we have also structured our organization to make sure we can meet the needs of our clients promptly and efficiently. We have a team of 11 licensed customer service agents who are as knowledgeable as I am and are always available and empowered to help address any request or issue that may arise. My Customer Service manager Megan is also available to help and has over 12 years’ experience with our agency. My Director of Operations, Bryan, has over 19 years of experience with Allstate and is available to assist if I am personally unavailable. Finally, my business partner Joe is also deeply involved in day-to-day operations and is always willing to help as well.Please do not hesitate to reach out to Bryan, Megan, Joe, or myself at 847-362-0099 and let us know how we can help address your concerns and keep you in our good hands.
K P on Google
Allstate customer for more than 30 years with prior Havlic team where had great service. Left 1 voicemail for Craig on 08Jan2024 still waiting for call back. Phoned office to learn no ability for them to transfer me to leave Craig a 2nd voicemail and was told as a partner he doesnt deal in client matters. What happened to customer relations being part of the reason to choose an agent? Very disappointing.
Business Response on GoogleFeb 5th, 2024
Please accept my apology for the way your request to speak with me was handled. It is true that we have evolved our processes and increased our staff as the needs of our clients and the complexity of the industry have evolved significantly over the last few years, but requests to leave a message for me will always be taken and calls returned.Our intent is to always make sure that any policy changes or requests are handled professionally and promptly. While we have staffed and structured our organization to make sure we can help service our clients efficiently with any issue that may arise, we completely understand that at times you may wish to speak with me about a particular aspect of your policy relationship with Allstate or our agency.With pride and humility, I will let you know that most of my team are as knowledgeable or have greater knowledge than me! My Director of Operations, Bryan is also always available for assistance and has over 19 years of experience with our agency-he is considered an expert in the field and is looked to for advice from not only our clients but many of our industry peers. My business partner Joe is also deeply involved in day-to-day operations and is always willing to help as well. If I am not able to respond, please do not hesitate to reach out to Bryan or Joe.Please be assured that though ownership may have changed, the commitment to taking care of our clients will always be our top priority. We will make it a point to meet your expectations moving forward and work to continue to keep you in good hands.Please do not hesitate to reach out to Bryan with any additional questions you may have.Thank you for being a long-time, loyal client!Sincerely, Craig Takaoka
Gail Turner on Google
Everyone is always polite and willing to help.Very happy with my experience.
Business Response on GoogleFeb 13th, 2024
Gail, we're thrilled to hear that you had such a positive experience with us! It's wonderful to know that our team's polite and helpful approach left you satisfied. If there's anything else you need assistance with, feel free to reach out anytime.
Will Buenz on Google
The L&T Agency provided me the best service when I had an accident where another driver hit me. They walked me through filing a claim with another insurance company and was very responsive to the many questions I had.
Business Response on GoogleNov 21st, 2023
Thank you, Will! My team and I strive to provide excellent customer service, so I am pleased to hear that you had such a great experience with our agency. Please do not hesitate to contact us with any further questions.
Jake Renetzky on Google
The L&T Agency staff is top notch! They helped with my auto claim and made the process very seamless!
Business Response on GoogleDec 9th, 2023
Jake, thank you! We're happy to hear our team was able to assist you and made the process seamless. Please let us know if there is anything else we can help you with, we're happy to help!
