Craig Takaoka: Allstate Insurance

Gail, we're thrilled to hear that you had such a positive experience with us! It's wonderful to know that our team's polite and helpful approach left you satisfied. If there's anything else you need assistance with, feel free to reach out anytime.

Please accept my apology for the way your request to speak with me was handled. It is true that we have evolved our processes and increased our staff as the needs of our clients and the complexity of the industry have evolved significantly over the last few years, but requests to leave a message for me will always be taken and calls returned.Our intent is to always make sure that any policy changes or requests are handled professionally and promptly. While we have staffed and structured our organization to make sure we can help service our clients efficiently with any issue that may arise, we completely understand that at times you may wish to speak with me about a particular aspect of your policy relationship with Allstate or our agency.With pride and humility, I will let you know that most of my team are as knowledgeable or have greater knowledge than me! My Director of Operations, Bryan is also always available for assistance and has over 19 years of experience with our agency-he is considered an expert in the field and is looked to for advice from not only our clients but many of our industry peers. My business partner Joe is also deeply involved in day-to-day operations and is always willing to help as well. If I am not able to respond, please do not hesitate to reach out to Bryan or Joe.Please be assured that though ownership may have changed, the commitment to taking care of our clients will always be our top priority. We will make it a point to meet your expectations moving forward and work to continue to keep you in good hands.Please do not hesitate to reach out to Bryan with any additional questions you may have.Thank you for being a long-time, loyal client!Sincerely, Craig Takaoka

Thank you so much, Robert!

Thank you, Denny! We're happy we could provide you with the coverage you need at a competitive rate. If you ever need anything in the future, feel free to reach out. We're here to assist you!

Thank you, Will! My team and I strive to provide excellent customer service, so I am pleased to hear that you had such a great experience with our agency. Please do not hesitate to contact us with any further questions.