Motto Clear Aligners

Great Dental office all around friendly staff that gives a sense of care for each individual who comes in. Recommend for anyone in the area or close by.
Jan 7th, 2024

From making the appointment to having my issues dealt with, I would rate the staff as highly as possible. Professionalism from top to bottom, knowledgeable staff, clean facilities, very satisfied.
Jan 7th, 2024

Dec 15th, 2023

Would give 0 stars if possible. Super unprofessional and unorganized. This is for the Mount Prospect location specifically. Do not recommend anyone give these doctors and staff any business. Better if they would close down and based on other reviews, they're not improving. They cancelled an appointment for my mom for a basic dental cleaning last year because the office decided to close for Thanksgiving earlier. This is not something you decide last minute. If you are a professional healthcare service so you already know when your office is open and closed that close to the holidays and you know that's when most people are getting their appointments in to meet all end of the year insurance benefits etc... so clearly you are NOT a professional healthcare service.... Since they cancelled she had to schedule it this year. She scheduled it for 5pm and gets a call this morning between 9-10am asking if she can come in at 11 or 2pm. The whole reason this time was chosen is because people have jobs and need to work and plan to come after work. They make special arrangements and take time off to make things like this work, especially after a holiday. My mom kindly said no, the original time works best. Then at 4pm for a 5pm appointment they call and cancel the whole appointment. The signs were all there when they called to change but then said nothing then, and then last minute call to make it seem like an "emergency". No one is niece to believe that when you called this morning. That means your staff and doctors are lazy and wanted to get home earlier because your schedule is probably not full and you want to get home early. That is NOT our problem as patients. This speaks to how lazy and unprofessional this location and probably the entire network of Aspen is. Who is going to pay for the time off and special arrangements that were needed to make this appointment? If patients get a cancellation fee last minute doctors should too. My mom mentioned this is the 2nd time they cancelled and the audacity of the person on phone is to say sorry I'm just the front desk worker?! That's is your JOB. Making note of previous cancellation and providing better customer service and making sure your office knows this is unacceptable. If you can't do anything you have to tell that to the working staff then. Just saying you're the front desk and showing no compassion is disrespectful. Apparently they are a huge scam as well because she told me they recommended coming in for a cleaning every 3 months, even though she has no issues or anything being monitored. That's a complete scam and insurance covers them every 6 months for a reason. You don't need that many in a year. Luckily my mom did not decide to go by their "reco" and waste money. I am making sure no one in my family EVER makes an appointment here again and I will be sure to tell anyone I know to be aware of Aspen.
Dec 30th, 2023

So I had wonderful experience on first day!! Staff is amazing!! They all are so nice! This never changed BUUUUT everything else after the first visit and bill of $8500! Each visit after the initial one is getting worse and worse!! I had an appointment today at 6 pm and I was told dentist left. I am supposed to see someone to fit my dentures after my surgery. I was just given them. No doctor!! I had a surgery last Mon and I am in tremendous amount of pain. I was looking forward to addressing it on my visit today. Didn't happen. Also I asked for my medication to be sent to pharmacy before surgery so I don't have to sit at Walmart 25 minutes after anesthesia. Didn't happen. I asked for laughing gas (since I was given this option when I was paying my bill) . Also didn't happen even though I confirmed it 2x before my surgery. I will finish the work here since I paid for it and I will never come back!! Unacceptable!! Today they really pissed me off! I am in pain and doctor just leaves Stay away!! Plenty of dentist in my area Yes, the stuff is super nice, but nothing else!! I am beyond disappointed I am going to finish the work I paid for and I am never coming back Truly one big disappointment
Dec 16th, 2023