Zippy Shell

Jul 1st, 2023

Jun 28th, 2023

Jun 28th, 2023

Jun 12th, 2023

They shouldn't even have one star. Wish I had read Google reviews before booking with them. Seems they do the same terrible thing to their customers over and over again. My biggest regret of 2022 was choosing Zippy Shell. I was lied to and mislead on multiple occasions. Rather than evaluate and modify the sales process to provide better predictability on needed space, its a thumb in the wind estimate. In my case that meant scrambling to find another moving truck and storage for items that were left behind when our house was being sold the next day. In addition, the third party moving service they contracted with in Chicago nearly totaled my neighbors new SUV, did not wrap furniture as they were supposed to if supplies were provided, and I had a couple of items damaged. It gets better (or I should say worse). I spoke to a claims representative who encouraged me to include the additional cost of getting a uhaul, storing my items, having a family member ups ship a couple of smaller boxes and getting a ubox to ship the rest of our stuff. That was in August. I was patient for the 90 days they said it could take to evaluate my claim. The ninety days came and went. It took 5 calls and multiple emails to actually have them issue a response to my claim. Then, when the response came, I was given no consideration for $2,000+ in additional expenses that were incurred. I feel so deceived by this company. If it was my responsibility to determine how many containers I needed, why say put it in the claim and then take OVER your SLA to respond? All the other companies I had quote for this move had me provide a detailed inventory list to predict the amount of space needed. In addition, the response to the claim states that on both sides of the local moving companies confirmed nothing more could fit in. That's simply false. The lead mover in Portland commented that the Chicago crew could have arranged the items differently to fit everything given the tonnage of the load. It was very gracious of him, considering he was told not to comment on the movers in Chicago. Just sounds like Zippy Shell was trying to get themselves out of this one. Don't less the bless your heart pleasantness of the sales and customer service team fool you. I could have contracted with a full service company and not listed a finger packing my own items for the same price that it cost for me to use Zippy Shell.
Jan 3rd, 2023