Paris Baguette

The bakery is fresh and so good.
Sep 15th, 2023

I'm reluctant to give this local branch 1 star because their cakes are actually delicious. However since they don't make their cakes onsite and provide their service onsite - this is why I am giving them 1 star: On 8/8 we ordered a cake via phone. The employee processed card payment via phone and we were told the cake would be ready for pick up 8/10 late morning. No order confirmation number was provided. On 8/10 11:15am I arrived at the counter and spoke with two employees - a female with glasses and a male. They could not find any record of our order and we're ready to take a new one but that would have. Delayed our cake and we would have been charged extra. We were able to get a screenshot of the charge off of our credit card statement to prove the order was processed by them. I thought it was unprofessional that they lost our order and doubled down on the phone order process. I was told a manager would call us back 3-5 business days. It's been two weeks with no call. 8/25/2023 update: I've emailed the Paris baguette email the owner responded with below. I will update within a week if I hear back or not. 9/5/2023 update: I have followed up twice to the customer service email and have no response. I stand by my review and experience written above.
Sep 8th, 2023

Delicious cakes, cute presentation, slow service. Going to start ordering ahead online.
Aug 7th, 2023

I came in on Thursday and got a pastry. The food there is good and they have a lot of options. Their issue is their customer service. There was a guy and a girl with glasses at the checkout. The girl that took my order seemed rude and rushed the checkout even though I was the only one at the checkout. Besides the customer service I would come again.
Aug 7th, 2023

I had an absolutely delightful experience at Paris! The moment I walked in, I was warmly greeted by a friendly, guy with a beard who provided exceptional service throughout my visit. The pastries were simply heavenly fresh, flavorful, and beautifully presented. I can't wait to return. A definite must-visit for people with a sweet tooth.
Jul 25th, 2023