Ulta Beauty

Dec 12th, 2023

Sep 5th, 2023

Jul 29th, 2023

Jul 15th, 2023

If I could give this location zero stars I would. Be prepared to endure chaos at any day because there are usually about 30 teenage girls in there and the entire shopping experience is nuts. The store is mall, the testers are all dirty and I wouldnt touch it, nothings barely in stock and the associates are all in high school, very rude, u see trained and dont know anything if you ask them. I was just in the store, I ran in after making a return next door and I had the bag from the other store. I initially ok not needed one item but I saw some gifts I wanted to grab and I just threw them all in the bag I had from the store next door. As I was almost at the register, a young employee ran up to me and demanded I give back what I took / in a nut shell she accused me of shop lifting. Never in my life have I stolen anything and I was simply using the bag I had for another store as a make shift basket after grabbing more items than I could hold. She said I saw you on the camera. I was mortified and shaking I could barely speak. Thank God a more level headed employee was around for me to speak with who saw that I was about to pay but I had to convince them I was not stealing it was NUTS. They said theyve had a high volume of theft but the odd part is how can I be stealing if I havent even had a chance to get to the register? I was still looking around. When did we start accusing people of shoplifting when theyre simply SHOPPING I plan to call corporate in the morning beware of CARLA at the dt Naperville ULTA. She just turned a loyal ulta shopping into an Ex loyal customer
Dec 8th, 2023