Maple Park Dental Care

May 5th, 2021

Dr. Romanelli is simply the bestbetter than all the rest..her attention to detail, attentiveness, professionalism and her own high standard of excellence combine to make dental visits an extraordinarily satisfying experience
Apr 14th, 2021

I called to try to schedule an appt for my kids and the girl she answered me looked like she has no idea what shes doing. Mixed up dates and kept changing the time and asking me the same questions. I didnt try the dr mine be good but first impression wasnt good as she couldnt schedule an appt.
Jan 21st, 2021

I received a nightguard in May of 2021. Within months it started developing multiple hairline cracks, not something you want in your mouth at night should sharp plastic pieces come off while asleep. I notified Dr. Romanellis team prior to my regularly scheduled cleaning about the issue and was told to bring it in for my appointment. I had to delay my November appointment a couple of weeks due to a cold and not wanting to potentially expose anyone to anything (shame on me for doing the right thing, apparently) and took it to my delayed cleaning in December. I was assured it would be covered by the manufacturer, Glidewell, and it was shipped off to them and a new one made. I returned to pick up my nightguard and was charged for the new nightguard, without a return of the old one. In effect, I have paid twice for one nightguard and Dr. Romanellis team has not helped in getting me 1) reimbursed for the original nightguard or 2) returned my stolen nightguard from Glidewell. My biggest frustration is the lack of responsiveness from the team: details of the calls are below: I left a voicemail on 1.27 no response. I called again on 1.31 spoke with Erin who said she will call Glidewell and will give me a call back no response. I called again on 2.9 spoke with Lauren, who said she needs to speak with Tracey (office manager) and will call me back on the 10th, yet again no response. I called twice and left voicemail on 2.15 no response. Approaching three full weeks with no resolution. Why do you work with such a company as Glidewell? Why are you charging me twice for one nightguard? I suspect that they are now avoiding me given the repeated radio silence. I hope this gets their attention.
Feb 9th, 2022

If I could give 10 stars I would. I called with a dental emergency and they got me in same day. Dr Romanelli and her staff went above and beyond for me from getting me in, to explaining everything they were doing, to helping calm me through my total breakdown over my issue. Dr Romanelli and her staff were kind, honest and thorough. The wonderful person assisting Dr Romanelli even held my hand through the injections that Dr Romanelli took at my pace. Ive never had any dentist office treat me with such compassion. I left educated, calm and confident that Im on the road to recovery. I am forever grateful for Dr Romanellis knowledge but also for how she took care of me physically (with my teeth) and also emotionally through my tears and fear. I will be a patient for life!
Jun 18th, 2021