Cold Stone Creamery

Horrible service. Kaithlynn is so dirty , touching her phone and serving you ice-cream. The waiting time is too long. The manager is so rude saying she is manager but only 3 people working. Never coming back to this place, DIRTY with DIRTY staff!!
Sep 9th, 2021

Aug 25th, 2021

On Sep 6th at 7:30 pm cst we walked into the cold Stone in Naperville. Busy is the usual, along with the fact that everywhere is short staffed does not help, but understandable. The ISSUE is after waiting for an hour in the line a group of young individuals walk in and sat down, then this worker by the name of Elly (According to the workers) ignores the entire line, then asks the individuals seated what she can get them. She proceeds to take and complete almost 10 orders and she does not charge them anything. Then she has the audacity to make her own a shake and walk out. She not only held her team back from helping paying customers. She does not have any ethics of stealing from the company she works at. The other employees are amazing and handled the situation the best they could. But not coming back again. Over an hour later, we finally walked out with our ice cream.
Aug 20th, 2021

Jul 16th, 2021

Coldstone has been a favorite of mine for a long time. I picked a two scoop with my favorite and my sweeties favorite so we could share. 💗
Jul 13th, 2021