Naperville Limousine, Inc.

Professionalism and punctuality were very important to me as I was going to a funeral. The office staff was fantastic, patient with my questions and accurate information. The driver was excellent and arrived a few minutes early and the car was immaculate. I highly recommend.
Feb 16th, 2024

Jan 23rd, 2024

Very organized with their communication with customers. Driver showed up exactly within the time he sent with his text. Clean cars, friendly driver and great price. Glad we found them.
Sep 27th, 2023

The driver was great and the car was great. The only reason its 4 stars is because we had to change the time and when they sent the new invoice it was not even the car we wanted. If I had not have caught that. I would have been mad.
Aug 30th, 2023

In August of this year, I broke my ankle on my trip to Illinois which required me to make accommodations to get back home. When looking for a limousine/car service I reached out to multiple companies and explained my situation which was the accommodation of rolling my bag to the guest services area where the airport personnel would take over and get me to where I needed to be. Naperville Limousine, Inc ensured me they would pair me with an experienced driver who would get me to where I needed to be in the airport which is why I ended up going with Naperville Limousine, Inc. The pickup was good, the car was clean and spacious just as they said it would be which is the reason, I am giving 2 stars instead of 1 but the driver didnt fulfill the most important part of the service which was getting me to the guest services desk. We stopped in front of the correct terminal, and he proceeded to bring my bag to the curb. I am on crutches at the time and am shuffling over to the sidewalk focusing on not falling. When I get to the sidewalk and look, I see my driver driving off. So, I was stuck on the sidewalk with a 60-pound bag that I could not roll. The guest services desk was 40-50 feet away from where I was dropped off luckily but after 10 minutes of trying to roll my bag with my crutches, I had to leave my bag on the sidewalk and make my way to the guest services desk as quickly as possible hoping no one took my bag. Luckily everything went ok but it was not a good experience to have especially after having a bad trip. I was hoping the car service would make my life easier not harder.
Jan 5th, 2024