Bill Jacobs MINI

Jon Allen _{on Google}

Apr 2nd, 2024

I've been a BMW/Mini owner for 12+ years and am on my 4th Mini/BMW product
This was by far my worst dealer experience.
I had to call 3 times to get a parts person. After ordering the part (a ps o ring, $3), they assured me it would be in next day.
I drove 45 mins..
Waited 5-10 at the parts desk.
Another 10-15 while someone tried to figure out the status.
Part not there. No apology, nothing.
"The warehouse screwed up".
Part was in the next day. No call, nothing.
At various points I had to explain to people how to look up via an exploded parts diagram, explain thst a part # was all they needed, not a VIN, and explain that "R53" is a mini cooper generation indicator.
It was a hot mess .
Update in 12/30/22:
The fact no one has reached out from the dealer is is further disappointed.
Update 4/4/2024:
It's really upsetting to me that I've never received a response, unlike so many positive reviewers.

anna twardowska _{on Google}

Mar 27th, 2024

Amazing help from Jennifer!!

Darrell Horwitz _{on Google}

Mar 23rd, 2024

Why would anyone drive from Charlotte, North Carolina to Naperville, Illinois to purchase a vehicle: Because of the incredible service the Bill Jacobs family of dealerships provides their customers.
As a former auto salesman for over 30 years, and Salesman of the Year multiple times at three different dealerships, I know what exemplary service looks and feels like, and its what I hold others to.
I moved from Chicago in late 2019, and I didnt get the service I was looking for at a very well-known dealer in Charlotte that sells Minis, the vehicle I was looking to purchase. I am still waiting for a call from my salesperson, or a text or email, thanking me for my purchase of a car from them late in 2020.
Thats where Bill Jacobs in Naperville comes in. I had a friend working at the BMW store, Bill Earnest, who I not only admired, but wished I was as good at in sales. He treats his customers like gold and knows the product as well as anyone I have ever met in the car business.
I reached out to him about ordering a Mini. Unfortunately, he wasnt able to help me because of being with BMW, but he reached out to the Mini manager and told him I was a good friend of his and asked him to take care of me. The manager reached out and said he would have a salesperson get in touch with me within the next day or two.
Thats when I had the pleasure of speaking with Jed Kuefler. He had been selling Minis for a few years, but his professionalism was far ahead of his years in the business. I would say he was great to work with, but that wouldnt be giving him the kudos he deserved.
I wasnt even his customer yet when Jed texted me the day before my birthday and said he wanted to be the first person to wish me a happy birthday. (He was.) I got a birthday wish from him before I was even an official customer and never received any contact from my previous salesperson.
Long story short, Jed made the numbers work for me because he listened, and thats so important for a salesperson. He got me exactly where I wanted to be, and I knew I was in good hands with the order, as he also accommodated me regarding when I wanted to pick the vehicle up since I didnt want to drive to Chicago in January or February.
Jed let me know my Mini had arrived, and I let him know when I would come to pick it up. Bill introduced me to Jed, since I never met him before and helped make sure everything went smoothly. Of course, with Jed at the helm, everything was wonderful, from the look of my new Mini, to everything that was supposed to be there being there, and hes the nicest guy and a true professional wise beyond his years.
He went over everything in the vehicle, and set up some things I asked him to for me. I was amazed at how great he was, and I already knew how fantastic a salesman Bill Earnest is. Bill also introduced me to the GM, Mike Adler, who obviously cares about his customers and doesnt just view them with dollar signs.
I am loving my new metallic white 2024 Mini Convertible S, and I have just one thought for anyone reading this.
If Bill Jacobs sells the vehicle you are looking for, why would you even think of going anywhere else? I drove over 11 hours to get there, and it was worth every moment of time to be treated how I was by them. So if youre looking for a Mini, you have to see Jed Kuefler.
If youre looking for a BMW, Bill Earnest is definitely your guy.
I guarantee you wont be treated better anywhere else.

Georgelen Kuhn _{on Google}

Mar 19th, 2024

Awesome car! Great service! Everything went smoothly and everyone was super nice!