Chicago Sewer and Drain Professionals

Thomas was super flexible and communications were excellent. We had a, lets call it boutique, problem which we noticed when sewage smell was being emitted from our basement floor drain. Chicago Sewer & Drain helped diagnose the problem, explained options, and saved us money where a less reputable company would have charged for services that would have been a bandaid and not a fix to the problem. I will definitely go back to Thomas and Chicago Sewer and Drain for the next time I have trouble.
Dec 3rd, 2023

Thomas came and helped me out with all of my concerns. Hes so good at figuring out how to communicate with you where youre at - at first he didnt use any jargon but he figured out what I knew and started giving me the more technical stuff. He gave me great advice on next steps, and was super forthright about what I didnt need to do - he didnt try to upsell me or rush a job that could wait. Very honest guy, would work with him again.
Nov 16th, 2023

Thomas and his crew did a replacement of a section of my clay sewer pipe 2 years ago. I paid $4,500 for a replacement clay pipe about 3 feet long to be installed under my basement floor. They were on time and did the work very quickly. Upon seeing their camera inspection of the newly repaired pipe section, I was very concerned about the misalignment of the connections to the old pipe. There is an approximately 1 to 1-1/2 inch skew in the connections on either side of the repair that is very visible (im including their video in my review). My concern was that it would cause the pipe to eventually become clogged and/or leak around those connections. I expressed those concerns to Thomas, who was very steadfast in his assertion that the work was exemplary and that there was no reason to be concerned. I asked for a reduction on the price as a result of the poor connections and he said I was using blackmail tactics, as I told him I would not leave a negative review if he was ok giving me a lower price for the poor workmanship. He said if I were to write a negative review it would be slander lol. Call it what you will, the video clearly shows very poor connections of the repaired section. I have no idea if there are any leaks into the surrounding ground potentially causing damage or shifting of my foundation, and only time will tell. There are three other important things to note: 1) The picture (included in my review) that Thomas sent me of the repair was in my opinion purposely obscured by dirt and gravel (just at the connections coincidentally) to prevent me from seeing how misaligned the repair was before they backfilled the hole. 2) They did a really bad job of filling the excavation back in, requiring me to fill it in with concrete again myself in order to replace the flooring level. 3) One of his employees stole my screwdriver. I asked where it was and he pretended to have taken it by mistake, however they werent doing any work that required a screwdriver at that time and my screwdriver was a distinctive expensive one that you couldnt mistake for any random screwdriver. Thomas even said these guys have sticky fingers, you cant leave anything lying around. Like what? Id recommend if you hire this company, you put away any valuables when his team is there, and check the work yourself before its filled in so you dont have to worry about future problems.
Sep 18th, 2023

Great service called Chicago sewer and drain and they where on time and great to deal with highly recommended
Sep 5th, 2023

David was very professional,punctual and knowledgeable I definitely recommend
Sep 3rd, 2023