Life Time

I think its important I share my experience. Because I would have given LifeTime 5 stars a while back. & was a big advocate for others to join at one point & time. Due to my skin tone , Im not afforded the same comfort as the other patrons , which is consistent amongst my other friends who attend this location. & some who have cancelled membership due to this VERY MATTER! Skokie is diverse & the employees should respect every patron that walks in the door EQUALLY. The amenities are nice. But limited arbitrarily based on who you are , and/or how the microaggressive yoga instructor or Lifeguard are feeling that day, which is preposterous behavior, for people who are in theory customer success representatives. All in all, facilities are nice. But packed for a large portion of the day every day. The amenities look nice on paper but there will be a miserable employee who will arbitrarily intrude on your workout , comfort , and experience due to their PERSONAL MISERY. When you combine that with the price (which I saw the value in until these semi-recent and consistent discoveries , I wouldnt say its worth it. Especially if you arent white. Teetering on the edge of Cancellation & legal action if Im being honest. Proposed Solution: Dont hire physically unfit people to work at a Premium Gym. Science says working out is correlated to happiness. You cant trust those who dont have a relationship with the gym to navigate your customer experience it reflects poorly on the brand on multiple fronts.
Apr 3rd, 2024

If I could give a zero I WOULD I spent almost an hr on the phone speaking with Chris who was rude and absolutely helpless. Cut me off multiple times, I asked to speak with a manager and he just put me on hold and said my manager actually called me and said the same thing and theres nothing we can do about it Im under a corporate partnership which gives you $100 off and he tried to tell me his system only says we get $50. So I emailed a picture from the QR code I signed up for. Still didnt try to help me TOTAL SCAM Worst customer service-you do not get what you pay for
Apr 2nd, 2024

Mar 31st, 2024

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Mar 30th, 2024