CEFCU

I had know problem get what I wanted take care of. They are great
Mar 31st, 2024

CEFCU has really low loan rates but what they fail to explain is that their automated payment system isn't reliable, and when it fails to automatically process payments, you are responsible. This means that they don't really offer automatic payments because you have to manually check every month to make sure that it works. Of course, they don't use 21st century methods to contact you when their automatic payment system fails. Not a text, not a phone call, not an email. Nope. They send a letter in the mail, the same form of communication used by the Pony Express 150 years ago. I'm sure the executive leadership at CEFCU entertained the idea of communicating with customers through pigeon carriers and smoke signals too. By the time you receive your letter about their failed automatic payments processing, they've already tacked on late fees. If you want a low rate and you don't mind playing games and dealing with constant headaches, choose CEFCU. You can usually reach a representative within 130 minutes to 270 minutes, give or take an hour or two. Although they claim to receive emails, they do not respond to them. It's just a fun way for them to provide more terrible service. If you just want a loan that you don't have to babysit, go someplace else.
Jan 10th, 2024

Always nice and helpful people
Sep 11th, 2023

Do not use. When you ask them to explain there processes and how things works you will be told that they aren't gonna deal with this and then get hung up on. If I could give zero I would. They cause nothing but problems
Jul 10th, 2023

The most annoying bank I have ever dealt with. I will never bank here again. Trying to call someone, they have to call you back and they just keep transferring your call. Nothing can ever be done over the phone. No one is helpful unless you go in person.
Jul 4th, 2023