Staybridge Suites Springfield-South, an IHG Hotel

I do expedited delivery. I was asked to deliver two boxes full of machine parts to a customer who is staying at this hotel. I arrived late evening & I didn't want to call the customer just in case he is asleep. I walked to the front desk & gave them the name of the guest & the company he works for. I even slowly spelled the name. I was told there are no guests with that name. I called the customer & luckily the customer was still awake & he came down & received his shipment.
Apr 7th, 2024

Apr 7th, 2024

Stayed here last week, returning from Florida. Reservation made through Expedia. Unfortunately, I was charged a second time for the room. Called, and was told a refund would be applied to Credit card on file by end of day. It is 3 days later, and no refund. I will now have to dispute the transaction with my CC. Dont stay here if you value your money.
Mar 25th, 2024

Excellent Excellent Excellent Rooms: Very Clean Safety: 5Star Food & drinks: Breakfast Excellent
Mar 1st, 2024

Staybridge Springfield South, rooms and hotel lobby, the staff all hands down clean, cozy, amd location are all amazing. The hotel itself needs some corporate attention. I travel for work, 90% of the year I am in hotels. Staybridge springfield I keep coming back. But here are my feedback.. The exit door leading to the beautiful outdoor area, the door doesn't open from outside, everytime I come back to this hotel, the door is still not repaired. The keyless pad, doesn't work for ages. A knock on the door to allow someone to let me in instead. All rooms still use the old technology of card swipe, when it should be updated to a using the app, to unlock a door. I m not sure if this is a cost problem or just this hotel is ignored from being updated. See Attached video showing this exit door not working properly.
Feb 10th, 2024