Chase Bank

Dustin Gibson is the man! When hes involved, you know that he cares. Unfortunately, I had a poor experience today with mildly rude, disinterested staff. For Dustins sake Ill keep the review at 3 stars, but its time for me to switch banks. Im very unhappy with the customer service overall. Calling corporate chase is even worse. Not a great bank.
Feb 26th, 2024

By far the most worthless bank in existence. They refuse to break American currency for American currency. Avoid at all costs.
Dec 25th, 2023

There used to be a Chase branch by McDonalds, and the ATM was almost always broken. Then they closed that lobby, and recently they shut that branch down entirely. Today the only other ATM in town (on the Square) is down. If you need cash outside of lobby hours, youre screwed. Im switching banks.
Dec 13th, 2023

This ATM took all my checks and shut down. Been on hold with chase for an hour and a half. What a joke. They take my money no problem now I have to wait for someone to actually do their job.edit: still on hold coming up to 2 hours.edit2 next day cannot get ahold of anyone at the bank. So back to waiting over 40 minutes to speak with a claims representative to put in a claim. Would you not think the bank employee would get to the bank in the morning And notice that the outside ATM has faulted and is not working and find out that there's 13 checks that they took with no regard. Out of all the systems in place you would think the banks would take care of the customer but that is far from the truth.
Sep 6th, 2023

Absolutely great service. I forgot my chase debit card and the entire team of cashiers and managers were able to figure out how to accomplish my complicated transaction. I am in the computer systems business so I know how crazy is to deal with the authentication rules the system may think is a fraudulent transaction. Anyway, the four chase employees really went above and beyond for me the customer who was visiting this branch for the first time. Excellent service. Thank you!
Jan 17th, 2023