Mira Salon And Boutique Spa

Maddy is amazing. Best haircut I've ever had!
Mar 30th, 2024

Relaxing time while getting a new style.
Feb 15th, 2024

The salon is beautiful with a welcoming atmosphere. I brought inspiration photos with me, and Margaret delivered exactly what I wanted! She is very friendly and talented. I was very comfortable and I love the result! I cannot wait to go back for another appointment! Highly recommend
Jan 19th, 2024

Pricey
Jan 8th, 2024

I had an unfortunate incident with the salon today. The service provided by my stylist, Danielle, has been very good since I started going to the salon six months ago. However, I can't speak as positively about the salon operations. Here's the background. Apparently, I booked an appointment for Dec 11th in October and an appointment for Dec 20th in November. It was my mistake that only the Dec 20th appointment was put in my calendar. But, the receptionist booked the same service (a partial highlight) two weeks in row without making me aware of this double booking. Because I didn't cancel today's appointment within 24 hours, I was charged for the service. I have two issues: (1) the salon sends out appointment reminders for Monday appointments on the weekend when they are closed so you can't cancel an appointment without being charged. Why aren't these reminders sent out on the prior Friday so their clients have time to cancel their Monday appointments?(2) the receptionist booked a highlight on Dec 20th when I already had the same exact service booked on Dec. 11th. Why didn't she bring this to my attention? This entire situation could have been avoided had she brought to my attention that I had the same service booked two weeks apart. Why would I be getting a highlight two weeks in row? I was charged the full amount, $115, for today's highlight service because it is their policy that you pay for the service if you don't cancel within 24 hours. I totally understand why they have this policy. I owned a salon. However, I disagree with how I was treated. I would have been happy to split the $115 since we both contributed to the problem. However, they would not budge from their policy. They also were very dismissive and rude when I broached them about the issue. I should mention that I show up for my scheduled appointments on time. As I mentioned, the service is good but I generally have to wait a 10-15 minutes for my stylist (probably because they double book appointments), and they don't treat their customers respectfully or appreciate the business. Needless to say, I won't be returning to the salon. Notice too that I don't generally leave bad reviews. This one really irritated me.
Jan 2nd, 2024