Bloomington Professional Carpet Cleaners

The guys were very professional and courteous. Did a great job. Services: Upholstery cleaning, Pet stain & odor removal
Oct 27th, 2022

My carpet and couch had not been cleaned in years. It looks wonderful again. Very polite, professional service. Highly recommend. Services: Upholstery cleaning, General carpet cleaning
Jul 21st, 2022

Carpets were expertly cleaned in a timely fashion.
Apr 17th, 2021

Bloomington Professional Carpet Cleaners were supposed to come today at 12:30pm for $75/2 rooms. I booked this Monday appointment on the previous Friday. At 12:35pm, I call the manager to tell him his team has not shown. He says Im not on the schedule. He says Im in the computer as Ben Nickells (misspelled even though I always spell out my last name out when scheduling over the phone). He says I have not had an appointment since February. I ask if he knows the person who took calls on Friday and if I could speak to him. He says he doesnt and has no way of knowing. I tell him I have proof on my iPhone call history that I called on Friday. He says a team could come in 40 minutes but would charge $87, not $75. I say I was charged $75 last time. He asks what year I last used them, even though he just admitted I had an appointment February 2021. He goes on a long tangent about how the cost of carpet materials has increased 10% over the last year. I say it would be nice if they discount the cost back to $75 since thats the price promised to me by the Friday phone operator *and* the price I previously paid in February. He asks if I have the invoice from February and I say yes, both the original laminated by me and a digital scan. Then he says, Well, you know what, you can find yourself another carpet cleaner and hangs up abruptly. I call several other carpet cleaners in the area. One calls back a few minutes later. I explain the situation, and this cleaner says he has received two other calls this week from people burned by Bloomington Professional in exactly the same way. If only the manager cared as much about customer satisfaction as he did about the macroeconomics of carpet materials. Oh well. Service: General carpet cleaning
Dec 21st, 2021

Im glad I gave this company the benefit of the doubt after reading the reviews online. I scheduled an appointment to have my apartment carpets cleaned before I moved out. This company was a small business and their prices beat other local companies. Mason did a great job. My only two complaints: they were almost 3 hours late to my 10:30 appointment. They explained that their first job of the day took longer than expected, and that I could expect them around 12:30. At 12:30, I called to see if they were still coming and they told me it would be 20-30 more minutes. They finally did arrive at 1:00. It would also be helpful if all employees got on the same page regarding the cost of services. When I originally called for a quote, I was told $115 (I think his name was Jake not entirely positive on his name). After my carpets were cleaned, I was told $145. I told Mason that I was quoted at $115, and he made it right instantly. Really good company with some awesome and professional people who just have a few kinks to work out. Overall satisfied and happy that I went with the small business.
Mar 30th, 2021