Hoosier Heights Bloomington

Everything is goodjust not good air Hope to keep door open or somewhat! Please.
Apr 3rd, 2024

I was treated very rudely by one of the people at the desk. It was to the point where he poorly explained their policies that are poorly explained on their site. I felt as if they did not want me present in their facility. Ill never return and advise anyone wholl listen to follow suit. Customer service and human decency was lacking during my visit.
Mar 7th, 2024

Took 3 boys there and they had a blast. Super cool rock climbing area. If children are under 12 the accompanying adult must hook and unhook the ropes. Climbing areas definitely have an odor of locker rooms lol. But still worth the money and experience!
Feb 27th, 2024

the foam pit had big pads in it that caused my girlfriend whiplash when she fell. get rid of the pads leave the foam blocks and it would be a much better landing. Thats the only problem we had until that it was fun.
Dec 30th, 2023

Hoosier Heights is a fun spot and the interior is lovely but I think the membership strategy needs work, as well as the culture around hearing feedback from members. They only have two payment tiers: unlimited ($70/month) and per-climb ($20). The pricing structure makes it tough to participate as a person with disabilities. When I gave feedback about this, the staff member on the phone was dismissive. I know friends who canceled their memberships after years of daily climbing because the gym quality didn't match the price and they'd rather pick another sport than climb HH. It would be good to have a middle tier for people who climb several times a months-ish due to disability or any other reason. Many gyms have accessible climbing rates with proof of EBT/Medicaid but Hoosier Heights doesn't offer anything like that, either. The all-or-nothing membership strategy seems unnecessarily exclusive and their lack of accessibility measures doesn't match the "climbing is for everyone," attitude they project outward through marketing, etc.
Dec 26th, 2023