Downtown Dental Spa

Jessica Campbell _{on Google}

Nov 3rd, 2021

***PLEASE BE CAUTIOUS GOING HERE IF YOU HAVE A SPECIFIC DENTAL ISSUE YOU WANT TO GET CHECKED OUT!!!***
First, its worth noting that I have zero interest in leaving less than glowing reviews unless I believe it is 100% necessary and can save SOMEONE trouble down the road. I would hope someone would share this with me, so hopefully this will be helpful to you.
*Here is the shortened version:
After a brief, scattered examination I was told I needed substantial dental work including (likely) two deep cleanings WITH anesthesia and a crown for a cracked tooth. Second opinion (after a thorough examination with two separate people looking at my teeth) identified no cracked tooth, and also could not find a reason for me to have *ANY* deep cleaning.
*Longer version:
As someone new to the area, I was recommended this dental spa to have a tooth checked out. I was able to get an appointment quickly, and had a pleasant experience with the staff and the general environment. They very strictly follow COVID safety precautions, which I appreciated.
The dentist and hygienist were kind, but the examination was scattered and short. I was shown pictures of the tooth I was concerned about (no x-rays at this point) and saw a line. I am not a dental professional, so I immediately figured this was the issue, and not a normal "craze" line on my tooth, which I was later informed by a second opinion. The dentist said that we needed to put a crown on the tooth ($400 for a temporary - I was not quoted for a permanent crown) and that I would need maybe two deep cleanings plus anesthetics based on the state of my teeth (I complained of slightly swollen gums in a small portion of my mouth). I put forth effort to maintain my teeth, so this surprised me considerably.
We never reviewed the x-rays though they took a full panel, and I was told that we would "just have to get in there" to see if there was a deeper crack / if it ran to my roots - if it did, I'd need a root canal.
The dentist went into her office and I was told Id be scheduled for these procedures by the hygienist. I had questions about getting a crown - which Ive never had before - and asked for more information or a brochure. They were out of brochures, and so instead I was offered a brief explanation of what would happen at the next appointment. I was scheduled for a week from the day of the initial visit to have the crown, but my gut told me to get a second opinion, particularly because I did not feel as though I received enough information for these somewhat major dental procedures, and because my intermittent discomfort did not match the diagnosis.
My second opinion included two people examining my teeth THOROUGHLY as well as x-rays, which were discussed with me directly and clearly. I did not offer any perspective regarding the prior dental visit with the dental spa because I wanted an honest opinion without any directing them (I had spoken VERY candidly at the dental spa). After repeatedly asking for clarification (i.e., me asking if my bottom teeth looked ok, and later pointing out the line I saw on my back tooth), they indicated that:
1.) there was no need for a crown or ANY work (i.e., no cavities) and
2.) a regular dental cleaning was more than sufficient to manage any minor gum issues I was having.
It would have cost me several hundreds - if not thousands - of dollars had I not cancelled with the downtown dental spa and sought a second opinion. I will not be returning to this dentist.

Lizzie Dixon _{on Google}

Oct 31st, 2021

Best dental experience I have ever had! I have a lot of dental anxiety due to painful past experiences but the extra measures they take to ensure comfort really helped (including aromatherapy and eye pillow). Diane was also so pleasant and supportive of my choice to be fluoride free, and explained things really well. Highly recommend!