Once Upon A Child

When these people say it's literally the worst location.. they are not lying. I haven't been here in about 7 years because I got sick of the employees getting an attitude with me and treating everyone differently when they walk in these doors. I came back today instead of donating stuff because I am desperate for the money, and my kids need to eat, and the moment I walked in.. you noticed the hostile environment. I told the lady I had 2 more bags to grab and she explained they don't take bags and they have to be baskets. Ok, but the lady in front of me had bags and you let her move them into y'alls basket. And, are you gonna pay for me to buy a laundry basket? Because I don't even own laundry baskets. So you're telling me I can't tell my clothes here because I don't own a basket? And honestly, I couldn't even carry a basket even if I had one due to my disability. Finally she let me use theirs.. then she took my diapers boxes of stuff and didn't let me put it in the laundry basket but she literally just told me everything had to be in a basket. Then, she told me shoes and just items are unlimited but clothes were 2 baskets. So she starts putting all the toys and shoes into the laundry basket that's supposed to be for clothes only since that's what I had a limit on. So I asked her why she was doing that, trying to understand why she was wasting my space. She got an attitude with me, tried to snap at me and explain something that didn't make sense like she was making it up as she went, I asked her again why she did that and she rolled her eyes, got up and walked away. Started whispering to the coworker about me and saying they're going to refuse bags period from now on. Uh lady, you can't do that. If you have baskets available for us to put stuff in.. then you can't deny that. And you can't penalize someone for not even owning a laundry basket or even being able to carry a damn laundry basket even if they had one. I will NEVER return to this place because it will clearly never change, and I will drive further to use one that actually has GOOD customer service. Stay far, far away from this place.
Mar 22nd, 2024

This was the most most cramped confusing once upon a child I've ever been to. The layout makes absolutely no sense at all. All the clothing sizes were mixed together and you could hardly walk through any of the isle's also the racks were so high you couldn't reach anything on the top rack. Staff was nice though.
Feb 25th, 2024

was told you have to WAIT IN THE STORE while they pick and choose which items they can collect you cannot leave the store and drop your stuff off. never heard of this policy.
Feb 15th, 2024

Feb 2nd, 2024

This is literally the worst Once upon a Child there is. The absolute worst, and I love going to other locations. Its such a shame because this is the closest one to my house. After having several bad experiences here I decided to give it one more try to see if they could give me a good experience. They had the door wide open at 9:45, I came up to the door thinking they were open, the lady told me they were open at 10, she was just setting up. Sure fine, i understand that completely. But she was giving me dirty looks the whole time and smirked at me every time she got a chance. MEANWHILE the lady setting up the cash boxes with the front door wide open! She was pulling out deposit bags and everything with the door open! Not that it would bother me as a customer I thought it was absolutely putting everyone there at risk. Anyone could have walked by and there was money out with the door unlocked and open. Finally the thing that put me over the edge and I will never come back.. once 10 oclock came she came and peeked her head out the door and said she wont take my buy because her computer wont let her and try coming back in an hour. After she just let me stand out in the cold for 15 mins and I had already talked to her about them being closed. She told me it wasnt working when she came in this morning. So instead of mentioning it to me she left me standing out in the cold to wait until 10 to tell me. This location is HORRIBLE and they are so unprofessional.
Dec 26th, 2023