Pizza Hut

We ordered delivery for my daughters birthday party - we were told 25-30 mins and it didnt show up until 45 mins later when our guests were already there. I clicked the contactless delivery option, and instead of leaving the order outside, they rang the doorbell and got my aunts going- therefore waking my child up from her pre-party nap and interrupting a video call my uncle had for work in his office. Upon Opening the pizzas, they were of good temperature but they were 1) slopped all over the place 2) there was parts of the pizza that had no sauce on it. 2) the wrong toppings were on 2 of the pizzas and we paid for extra toppings $2 for each and there was hardly any of the toppings we paid for on the pizzas. I attempted to call to see if I could bring the pizzas back in because the quality was unacceptable, I was willing to work with them because weve used this Pizza Hut for 10 years and never once had a problem. We spent $60 on pizza and then had to spend an additional $60 ordering new pizzas because the quality of the ones ordered from your establishment was incredibly embarrassing to serve at a party. I was put on hold for 20 mins and then hung up on after 20 mins of reptetive music and chatting from an audio recording. I tried calling back 5 more times after the call was disconnected, an my calls werent answered. I had to go purchase totally new pizzas at a different pizza establishment because this pizza hurt wouldnt even answer th phone to help me rectify the situation. Im not sure if they were busy or if a mistake happened or if they were short staffed, but I was by no means trying to be a Karen. Because it was for my daughters birthday party I was very upset with the lack of detail with the order and the complete lack of care when I called back with the problem regarding my order. I hope this doesnt happen to anyone else; because this caused a huge issue for the party we had and we are ouT $60 on top of another $60 we had to spend to buy pizza at a different restaurant restaurant!
Mar 25th, 2024

Food was good and ready on time!
Mar 10th, 2024

Feb 8th, 2024

I have no complaints about my order. The online deal prices were great! Everything I ordered was correct, hot and ready in time. Parking: You can park and go right in to pick up your order.
Jan 20th, 2024

Jan 18th, 2024