Tom and Eds Auto Body

Feb 24th, 2024

Is a great job with my car quit turn around great customer service
Jan 20th, 2024

We took our car to the Crown Point location after being in an accident. From beginning to end they were AWESOME!! Answered all our questions and concerns with professionalism and patience. Everyone there is very easy to deal with and they did a spectacular job on the repairs and body work!
Nov 8th, 2023

Luis did my estimate and contacted me right away. He also followed up with me and when I came to clean out my car he offered to help me. Excellent service , extremely happy with the service and professionalism of this place. Thanks again Luis for all your help.
Oct 20th, 2023

Communication Skills Lacking. I've been a customer of Tom & Ed's for years now. As a Progressive-recommended shop in prior years they've done excellent work, completed on time and with good communication. However, after my recent experience I am going to be rethinking using them again. Front-end damage took nearly a full month to repair. Along the way I got virtually no updates. When I called for status, it was one excuse after another (wrong/missing/unusable parts received, people on vacation, etc). When the car was finally ready (no one called me to let me know, I had to call and ask - again), I went to pay the deductible and asked what the final cost to insurance was. The final number was 45% higher than the original figure! When I asked why I was never informed of this difference, they acted like it was weird that I even care "since it's going through insurance". Yeah, when it's being billed through MY policy, and going to affect MY future premium, I CARE. The car was repaired well, so that's the only reason I'm leaving 2 stars instead of 1. Then again, for what it ended up costing I should be expecting perfection (which it is NOT - but choose your battles, right?). Seems like maybe you implemented this Carwise application to help with communication and customer expectations, but here it is several hours after pickup and the app still shows an expected pickup of 3 days ago, and that it's not ready for pickup - so what good is the app if it's not being updated? Bottom line: Tom & Eds needs to focus on better communication across the board.
Feb 18th, 2024