Indiana Farm Bureau insurance

Aug 18th, 2022

Their customer service is terrible. They don't send notifications or alerts before sending you a letter from the company saying they will cut you off. "Agent" chris smith has terrible customer service skills and isn't helpful for anything except taking your money. Use AAA insurance instead. They were very helpful and polite and gave me great deals for my perfect driving record!
Aug 17th, 2022

They are very good about answering questions and giving answers in a timely manner.
Apr 9th, 2022

Best customer service and friendliness staff in the tri state!!
Dec 4th, 2021

BIGGEST SCAM!! HORRIBLE INSURANCE COMPANY!! You pay a members fee which in itself is LAUGHABLE. I was in an accident and after months and years of paying member fees along with my monthly fees I was told that the rental car they would provide was a compact car... Not a vehicle of equal size to mine. I was told if I want a bigger vehicle I have to cover the cost. So member fee's, monthly fees, deductible, AND I have to pay to cover a vehicle large enough for my family. Kicker.. The body shop that is repairing my vehicle is booked until the end of March. The rental they're willing to pay $32 daily for is only covered by them for 30 days or until the vehicle is repaired. So most likely I'll also be paying out of pocket for the rental as well... Customer service is HORRIBLE! No one knows how to get a hold of anyone. Everyone's hands are tied. You don't receive immediate assistance when you file a claim.. but let me tell you they will immediately take the funds from my bank monthly and annually for the members fee. LOL Their rates are far more expensive than other insurance company's and they aren't capable of helping you in a timely manner. The claims adjuster hung up on me when I pushed back to them moving my vehicle from Mills Body Shop that THEY work with.. He wanted to move my vehicle to a random shop so they saved on storage fee's. LOL Worried about their fee's but not mine. He was also quick to tell me without my vehicle being looked at, that my vehicle is being considered a total loss. Total loss for body damage that NO ONE has assessed. Not even the body shop had looked at it. If you're currently insured through them.. RUN!! They are robbing you and will not help you in your time of need!!!
Feb 27th, 2023