Chase Bank

Do not invest your money here. They will lose your check and will not help you when you arrive in person want to ask about check They lost.
Feb 22nd, 2024

I love this bank and the branch to be honest. They are always nice and try to help if I need anything and overall as a business owner I think Chase is the best hands down. Thank you guys.
Oct 5th, 2023

Not good anymore. This branch was so efficient years ago. Everyone here, including my personal banker, Vincent, was amazing. Recently, it feels like this branch is going under. Sat in the drive thru for about five minutes, so did someone next to me, during open hours. Went inside and asked if they were open in the drive-through The teller behind the counter said yes, they were monitoring both locations inside and outside. There was zero friendliness and zero help, and people behind the counter, make you feel as if you are bothering them. Likewise, went in due to fraud on my account. They were zero help at that point as well. Did not offer help with appointments, and basically told me the two bankers there who could help me were tied up until five. I'm not suggesting I should get in before anyone else, I'm just saying that they are not nearly as helpful as in years past, and absolutely not friendly at this location. This, mingled with no help in the drive-through, which was supposed to be open, leaves this branch with one star. I did ask who the new manager is, someone behind the counter said Olivia Chavez has been there for two years. this is a different Manager than before, and I really hope she can turn this branch, and what it used to be.
Jul 24th, 2023

Easy access with friendly staff.
Feb 26th, 2023

I've been trying to reach the branch at 96th Street and Lantern. I've tried multiple times since Tuesday and can never reach anyone. The phone is answered by a computer, what I need isn't covered by the options offered. It then tells you they are busy and hangs up on you. Terrible and frustrating.
Dec 27th, 2022