River Pointe Townhomes

"Eric, the maintenance guy at my apartment, is an absolute gem! His professionalism, kindness, and dedication to his work truly shine through in every interaction. Whenever there's an issue, Eric is quick to respond and even quicker to resolve it, ensuring that everything runs smoothly and efficiently. His attention to detail and commitment to excellence make him a valuable asset to our community. I couldn't be more grateful for his hard work and the peace of mind he brings knowing that our apartment is in such capable hands. Thank you, Eric, for your outstanding service!"
Feb 25th, 2024

If I could leave a 0 star I would. Start firstly at the application process, I applied for a unit that stated it was available that same week. I was approved and applied my deposit the next day, it wasnt until after I paid my deposit that I was told that unit was no longer available and my move in wouldnt be until Aug 2022. Its illegal to collect application fees on a unit that has been rented already. Fast forward to 08/03/22, 2 days prior to move in Im told the unit isnt ready yet and they are unsure if they have another unit available. After I told them I suspected this would happen based on previous reviews of their company and this was unacceptable they magically had another unit ready to go. You also end up paying for trash, when it states in the leases that the owner (River Pointe) pays for it. My rent matched what was stipulated in my contract, and went up every month. My rental price was different every single month. The neighbors I had on both sides of my unit, would disruptive and would blare music any and all hours of the day, so loud to the point of shaking and rattling my items off the walls. The apartment manger claimed she cant do anything, even though there is a rules and regulations section within the leases (legal contracts) that state otherwise. Management tried to go into my unit without legal prior notice, and were greeted by my emotional support animal. The apartment manager then made up a lie stating she got phone calls all day that my dog was out running the yards, that put me in emotional distress. I have camera footage and security camera footage of my emotional support animal behind a locked apartment door, a locked gate, and ACTIVE security alarm. Come Dec or 22nd, unit next me ends up being shot through, and mine does too. Even though per the leases and state law that if a firearm is discharged in an apartment unit, its automatic terms for emergency eviction. The tenants remained for an entire year. The only accommodation I was given after my children and I had been traumatized was to move to a smaller unit and acquire all the moving cost. At this time the said apartment manager, ended up charging me more money and kept threading me with eviction when I would point out her mathematical errors. A few months into 2023 my water heater goes out, it took 3 days and me going into the office for an emergency order request. I have on video recording me being shown that I was blocked from putting maintenance request in, which is highly illegal! The air conditioner caused water damage because maintenance did not maintain it, and their vendor Wheelers even told them this! I had water leaking out of a light, and still no one came to look at it. I had to call my father to come look at it and make sure things were okay. The furnace never had a filter to begin with, and went all winter without one. It wasnt until maintenance came 3 days later for the water heater that they realized there was no filter. If you also want a company to hold your security deposit past their 30 days they stipulate in their contract, and even past the 45 days state law allows, and give you the run around when youre trying to figure out why your security deposit hasnt been returned in a timely manner. I have proof in the forms of videos, pictures, emails, phone calls, and voicemails. I have everything documented on the illegal things they have done and continue to do. They also are not even in code, the apartment complexs parking lots dont even have handicap accessible parking. My neighbor who was in a wheelchair didnt even have a ramp/ a handicap accessible parking place.
Mar 1st, 2024

Huge shout out to Eric came over and help fix are door !! We appreciate all you guys do for us
Feb 19th, 2024

Horrible place to live!!. The company and staff are very disrespectful and just want to take your money and thats it. They say they are Remodel the homes but they didnt really change anything. They could care less about you and your problems. Please do yourself a favor and fine somewhere else to live..!!!! If you dont wanna get robbed DO NOT COME HERE AT ALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Feb 4th, 2024

Anthony and the whole time are wonderful they have made my transfer the easiest
Jan 21st, 2024