Fort Wayne Kia

I went into the dealership hoping to have a great experience but I was wrong in the end. I was supposed to meet with a salesperson then the one I got when I went in (which I was ok with). After we did a test drive of the car, we sat down and talked about numbers. I told the salesperson my budget and the manager and him didnt stick to that. My budget was $650/month and the numbers I got were $690-700+ per month. I told them that I needed to look at my finances before I make a final decision on what car I want. They didnt understand this and thats when I told them it wasnt going to work and left. I dont recommend going here to buy a car new or used.
Apr 8th, 2024

I purchased my kia carnival in August of 2023. That part was easy. In January I started having issues. The switch to the driver seat wasn't working anymore making it very uncomofortable. Then my back hatch began to go out, causing a ntoification that my door was open while driving. I couldnt lock my car or the horn would start beeping. I scheduled an appointment for Febuary 2nd. 3 hours of waiting they said they couldn't fix it at that time. I paid over 300 for a diagnostic fee and an oil change. The service technician told us we would have to wait on the part to be ordered and they would get us back in. I was given 2 weeks estimation on when the part would be in. I gave it 4 weeks with no call or word about the part. I called myself and the service advisor said "let me check with parts" put me on a long hold and then came back on the line and said "yep we have the part." So I myself scheduled the appointment for April 5th. I put in PTO for thr day because the two times before we had been there it took over 3 hours for nothing to be fixed. I went in on April 5th at 10:00 and sat with two babies for approx 3 hours or more. They couldnt fix the hatch, had to order parts again, but after that they told us it was ready to go. We got the babies ready and got in the car and the seat wouldn't move. My fianc went up to then and told them the seat wasn't fixed. My children sat in the car screaming while we waited for an answer. We ended up driving off. I got a call 5 mins later from the service advisor saying that he didn't sit on his phone all day so he didn't see the text they could fix my car. He said his manager gave them to ok to come pick up my car for the repair and to drive it back. I have asked if I can have a replacement vehicle for the time as I have 5 xhildren. I work fill time and pay for a warranty and have burned so much gas, money, and PTO trying to get a switch and a hatch fixed. The service advisor said they couldn't do that for me they didn't have any rentals or cars to be able to do that.... My car sat in the parking lot for over in hour untouched each time it was there. I came in for my appointment on time. This has been the WORST experience in my car buying experience. I had a bad experience at an oil change place and they refunded my money, these people do not care and do not have any customer service skills what so ever. My car is still not fixed. It's been 4 months.
Apr 7th, 2024

Antwon was outstanding
Apr 3rd, 2024

Corban Ochsner is the guy to see at Fort Wayne Kia!!!!!! He is honest & extremely helpful. We are so thankful we bought from him!!!!!
Mar 30th, 2024

I liked working with Kia Fort Wayne team to purchase my first, dream, new car. We worked a great deal, the brand and the color that I really wanted. It was delivered to their dealer so quickly. They were very helpful, answering any questions regarding the new vehicle, giving a quick tutorial explaining all the new features. It was professional, quick, and they will work out the best deal for you. Thank you Kia team for making my dream come true!
Mar 29th, 2024