Progressive Insurance - Claims Office

Feb 19th, 2024

Like others have said--they require you to sign up for auto-payments, which we did. We have one credit card that has always been reserved for payments. The bank we use changed names and sent us new credit cards that had the exact same number, but a different expiration date (which I missed). I never activated them because they only had a different picture on them, and then the bank decided to shut the old cards off without letting us know. Further, when the payment was declined, Progressive never sent us anything. They never sent our agent anything. Instead they waited, cancelled the policy and sent us to collections. To reinstate the expired policy that had lapsed for a month, they charged us $200/month more than what our old policy was. We will be changing as soon as our policy expires so that we can do so without the lapse penalty at a new place.
Jan 26th, 2024

Thieves, they just keep raising your rates.
Dec 18th, 2023

Never answers the phone
Dec 12th, 2023

Raises rates and all time. Even after you earn an discount they wait then raise your rate a few months later.
Dec 11th, 2023