FedEx Office Print & Ship Center

Customer service is terrible from the little girl at the counter. Rolling your eyes at a customer is unacceptable! I requested my package be held at the office yesterday because our business closes at 530 and it was almost 5 when the package was still not here. The note on the delivery stated that it was going to be left at our door step. . at 805 it stated that the package was going to be held but then at 841 said out for delivery. When I asked the customer service rep on the phone she told me to go to the store and it would be there and ready. I asked her to double check so I don't waste my time. She said they would call me in 30 min from the location. They did not call me. I waited an hour. Then went to the store where the little girl at the counter was rude! I called her out on rolling her eyes and she then said "I didn't"! Yes she clearly did! Then she walked away from the counter. The lady in the back with dark hair was very nice and tried to help from a distance. Either way I am still without my package that was supposed to be delivered yesterday.
Nov 21st, 2023

Worst service extremely disappointed
Aug 22nd, 2023

Dec 12th, 2022

Not sure what type of hodge podge Fedex is running these days but their website clearly states to refuse a package.. "A representative will either help schedule a pickup or direct you to a FedEx dropoff location to complete the return" and this retail site is clueless to how their own company works. A phone rep advised me to go to this FedEx retail. I was greeted immediately and stated I wanted to refuse the package they advised once it had been delivered it could not get refused and needed a label from the shipper. SO, that's a training issue that needs to be addressed. What's real funny is some guy stopped me as I was pulling out of their parking lot and told me to go to another store. The short and filtered version of what he said, the manager was a very unhappy person. He was there frequently and witnessed the manager being unhappy toward customers. 2 Stars because at least the first lady I talked to was sweet.
Jul 13th, 2022

Great service. Katelynn is always knowledgeable of all my needs. Great employees at this location!!
Jun 11th, 2022