On Time Restoration, LLC

On Time Restoration answered the phone at 5 a.m. and provided same-day water removal from and cleanup of our flooded basement. The technicians were knowledgeable and helpful during what was a very stressful time for our family. Service: Water damage-related cleanup & repair
Mar 30th, 2022

When I had a leak two days before I was supposed to close on my house, I knew exactly who to call. Shawn answered the phone immediately and was out the very next day to investigate the issue and get the dry out started so I was able to keep my deal alive. Service: Water damage-related cleanup & repair
Feb 19th, 2022

We just bought a house and found what I think to be mold under the sink. I called Shawn he was so nice at first I couldnt believe it. It made me feel a little better and I felt like he would take care of me. Already stressing out.i felt a little relief Its our first home and just want it dealt with. He asked for some pictures and said he would be in touch shortly. Its been 3 days and I cant get ahold of him. When something like this happens you dont want to sit and wait around and wonder. I will be finding another place but definitely wouldnt recommend them to anyone.
Dec 10th, 2021

Warning! - Based on our experience I would recommend you avoid this company at all costs.We entered a contract with On Time Restoration on 12/9/21 for water mitigation and repair / rebuild due to water damage sustained in our home in November 2021. We are now one year into this project, and we have yet to have all items completed as billed. We have incomplete work, they have not closed out the claim with our insurance, and we have work performed in a poor workmanlike manner we will have to pay another contractor to repair.Both owners / operators Shawn and Whitney Huff have ignored any attempt to reach them over the last 3 months, since 8/16/22. Multiple emails, voicemails, and even a certified letter without so much as a response. There were several red flags in working with this group starting with lack of communication. We were never, despite multiple requests, provided with a detailed plan for repairs including dates, times and clarity on work happening in our home. There has been continual miss-information and lack of timeliness in responses. As an example, on 5 separate instances over the Summer, Whitney and / or Shawn committed to scheduling work in our home. In all 5 instances that was not complete, and we were provided no communication as to needing to reschedule they ignored any attempt to reach them. Lastly, we are highly concerned with their unprofessional behavior. On multiple occasions delays or concern brought to either's attention was met by hostility and / or finger pointing and excuses.Overall, based on our continued experience, I would recommend you save yourself the time and stress of working with this business. However, if you are unfortunate to work with this company, based on our experience, I would advise you not to pay in advance, get everything in writing with detailed line items for billing and request a detailed timeline in advance.
Nov 21st, 2022

On Time Restoration have been absolutely amazing to work with. Shawn and his crew responded immediately to our service call and were at our house within the hour to mitigate the water damage in our basement. Shawn has been in constant communication with my wife and I providing us updates throughout the process putting our minds at ease. I highly recommend On Time Restoration! Service: Water damage-related cleanup & repair
Oct 27th, 2021