Home Services at The Home Depot

Craig O. Thompson _{on Google}

May 13th, 2019

I am a supporter of a full-on BOYCOTT of Home Depot due to the co-founder and former CEO, Bernie Marcus’ endorsement and support of a foolish, feckless, unintelligent, and dangerous president. By doing nothing to stop Marcus from this path, the current administration of Home Depot is just as culpable.

joe nolan _{on Google}

Jul 31st, 2017

2/27/17 still no response, I can not believe Home Depot will not take care of this issue. we had our tile installed 10 months ago, I contacted Home Depot the same week, keep getting the run around. It's been over 2 months since they said we would be called by their insurance company. My tile is still popping off, carpet is ruined and my door frames are damaged, still no call? I keeping hearing ads for Home Depot tile sales, buyer beware!
1/9/17 we had our tile installed 10 months ago, I contacted Home Depot the same week, keep getting the run around. It's been over a month since they said we would be called by their insurance company. My tile is still popping off, carpet is ruined and my door frames are damaged, still no call?
12/16/16 after being told for months I would be taken care of on the crappy tile Job I get a letter from the fly by night installation crew "William Mccully Crew 2" letting me know they have no responsibility for the damage to my house or the tile that has been falling off since day one. What a hack company! I also was told due to the damage Home Depot insurance company would contact my. It never happened.
11/14/17 3 weeks, no return call. Home Depot will. Or address my issue. I have contacted store, district and corporate. Home Depot. has installed a horrible tile job, damaged my house and I can't get a call back. 11/10 Follow up, still have problems that have never been addressed, we can not even get a call back. I can not believe they trashed my bathrooms, door frames and carpet and I can not get a phone call. We hired Home Depot to install tile floors in both bathrooms. We should have known better after they did the estimate wrong and had to remeasure 3times. The installer was nice but the quality of work was unacceptable. It started with one of the tile installers not showing up, a 2 day install took 3days. I work out of town, when I got home I had the following issues; my carpet and wood floor had thin set tracked on a path from the garage to both bathrooms, my toilet was leaking and damaged the ceiling below, tile was set with a 1/4 variance in height leaving un even floors, grout was missing is several areas, the transition areas where the carpet meets the tile is uneven and ragged, and the unused material was missing. I called the store and asked the installer to come out last Monday the 4/4/16 at 10:30, I realized by noon I was on my own and started the repairs on my own. I had to get a larger wax ring and re set the toilets and replace the supply hose, paint the ceiling in the kitchen to hide the water spot, re grout the missing areas. (When I finished I found a few areas that the grout is crumbling, not sure what I'm going to do about that) then I worked until 1:00am on the 5th shampooing the carpet and cleaning today wood floors. I have to get up at 4:30 am to drive to work in Chicago area to work, so no sleep for me on Monday night. I then get an email asking to let them know what issues I had so we could schedule a service call? I called and spoke to the store rep 2 times explaining the issue and drove over to the store to meet in person. I sent an email message back explaining the issues I had with the store installation, and a request for a partial refund as I spent considerable time fixing the installed tile and plumbing when the installer blew off Monday's appointment. We also had 45 square feet of tile sent to do the tub area with the delivered order, we had already purchased the same material and took it home, the extra tile is gone, no explanation, no refund . I feel like I paid a premium for very poor service, had material missing that I intended to return and was left holding the bag to finish the job myself. I have spent Tens of thousands dollars at Home Depot while building and maintaining my house over the last 18 years, if the do not resolve this issue to my satisfaction this will be the last money spent at any Home Depot. I am still waiting for a response to my last email. Not a happy camper with the Greenwood Indiana store!