Five Star Complete Restoration

Ben Powell _{on Google}

Oct 5th, 2020

If google would let me give zero stars I would. Here is my experience:
A few months back I called about having them come to inspect some fire damage in my attic. I explained the situation that I had purchased the home a few years ago and there had been a fire a long time ago and I just wanted someone to come check it over and make sure it was all structurally sound etc. The woman said no problem she would have someone give me a call soon. I never heard another word from them.
Fast forward a month or so and my new wife and I are selling her house and moving into mine (the one with the fire damage). We had some mold in my wifes basement and my wife coincidentally called this same company out to give us a quote on remediating that mold for the buyers. They apparently make more money off of mold remediation, because they showed up no problem and verbally estimated a ridiculously high quote of between 3 and 5 thousand dollars (we later found another company to do it for $1500). I immediately but respectfully told them not to bother measuring and preparing us a written quote because we were not interested in spending that much. They agreed and left within 10 mins of arriving. Before they left (without realizing i had already called this company a month ago) I mentioned the fire damage in my attic at the other house and they gave me their card and said they did fire remediation too and to give the office a call to schedule. I do so later that day and quickly realize this was the same company i had called a while back and never got a response from. The same lady at answering the phone apologized saying she didnt know why no one ever gave me a call to schedule and assured me someone would get a hold of me soon.
A week later I still hadnt heard a peep so I had my wife call them to check in. The same lady answers and apparently has my wifes number on file. She asks didnt we come to your house a little while ago for mold remediation and you guys didnt want to go through with a quote? My wife explains the situation says yes and that this is a totally separate issue at a totally separate house. The lady then puts her on hold and when she returns to the line she explains they are not interested in taking on this fire project because they are too backed up with other work. So after stringing me along and ignoring me for months they then decided we werent worth their time before even coming to look at the problem. Ive never been so annoyed with a company in my life. Happy to spend 20 minutes writing this review so others know to save their breath and time before picking up the phone and calling them.

Isabel Vickie _{on Google}

Sep 10th, 2020

We hired Five Star Complete Restoration when our basement got flooded, our insurance agent told us to call them. This waster damage restoration company did a great job and their communication was always on point. We had a lot of mess in the basement due to all the sewer water, I appreciate their patience and the employees are great. Call them for water, mold, fire, smoke damage…you name it

James Caldwell _{on Google}

Aug 24th, 2020

What an amazing restoration contractor in Indianapolis that helped me and my wife with a flooded basement a few months ago. We live near monument circle downtown Indy and the restoration crews were out for a free quote in about an hour. We had water damage and mold issues and now everything is clean like new. Thanks for all the hard work! Ill recommend you to others. Thanks

Kaufman Mathew _{on Google}

Aug 1st, 2020

Five Star Complete Restoration came to the rescue when my neighbors washing machine pipe broke and leaked into my unit. The restoration services came out the next day and got the job started quickly. Colin, Russ worked together with the restoration crews to help schedule the drying and repair of my bathroom ceiling as I am expecting a baby any day now and was in a bit of a rush to get it fixed. They were all very respectful, trustworthy and efficient which I really appreciated. Five Star Complete Restoration is truly a 5 star business and I would highly recommend them to anyone with a water damage, fire damage, or mold problem near 46220

Diuenk Rouyemk _{on Google}

Jun 7th, 2020

We had water damage in our basement and Five Star Complete Restoration came out within 12 hours. Eric and his coworker did a great job removing drywall and carpet, clearing debris and setting up fans. They were very professional and kept me informed throughout the entire water damage restoration process, which made our situation much less stressful. I would recommend them to my family and friends near IN