Highland Creek Family Dental

Cheryl OBrien _{on Google}

Sep 13th, 2022

If you have dental phobia this is the dentist you want to see! They are very accommodating!

Jeannie Cooper _{on Google}

Aug 31st, 2022

I haven't been back to a dentist since 2019. Life just got too busy to keep an appointment, so I had about 3 years of buildup to get cleaned off. Rhonda was phenomenal! She was professional and super sweet all in one. Very gentle on my sensitive gums, explained to me what she was doing the whole time since she had some extra work to do, and managed to keep it speedy! I appreciate the whole team at Highland Creek, and especially Rhonda for a great experience today!

Jennifer Mounts _{on Google}

Aug 27th, 2022

This is the best practice I've ever been to by far. Having had some terrible experiences at the dentist in my past, I have been afraid to go to the dentist my entire adult life. Dr Bodine and staff were honest, informative, even entertaining as they explained my options and fixed my issues over a few appointments. Made sure I was comfortable by providing extra numbing medication at the slightest reaction. Even gave me a blanket to keep me comfortable. I somehow managed to fall asleep. Made a crown for me right there in the office. Never came at me with one of those scary dental plans where you learn it's going to cost a million dollars to fix your problems. Reasonable and common sense approach. Will never go anywhere else!
Edited: 9/1/22. After being a patient at Highland Creek family dental for quite some time, I received a reminder call for someone other than myself. I called the practice to let them know that they should remove my phone number as a contact for that person. I had a cleaning appointment intact at this time. Some weeks passed, so I called the office to inquire and confirm my cleaning appointment that I knew was less than a week away. I was advised that there was no appointment on the schedule for me. I then asked them to check my phone number, because I always get reminders by text for my appointments and I had not received it yet. I was advised that there was no phone number at all on my account. Instead of disassociating my number with that person, they just removed my phone number from the system entirely. Okay, mistakes happen. I then asked to schedule an appointment for a cleaning. I was told that because of the type of insurance I have, they were sending those patients to another dentist for cleaning. And then I could schedule an appointment for treatment, if any was needed, with Highland Creek. I was floored because I had been an established patient for several years and this is what they decide to do? I have referred many patients here. I said that for purposes of continuity of care, I did not want to have my teeth cleaned elsewhere and then come back there for treatment. I wanted to have them do my cleaning and diagnose any issues and treat them. The receptionist advised that I could feel free to go ahead and have that other dentist perform the treatment after the cleaning. This is completely unacceptable. I understand turning away new patients when you have reached the capacity for patients. But you do not send established patients away somewhere else. Its not that they dont take my insurance, they just dont want to do the cleaning because they dont make any money from it. They deem it okay to go back to them for expensive treatment plans however because thats where they make their money. I have struggled with going to the dentist since I was a child and finally found an office that I thought was understanding, as well as quite competent. I would never refer anyone else here again, and I will never go back. I expressed disappointment with the person over the phone, and she had nothing much to say. Empathy or an explanation would have been a great idea. If that were my practice, I would want to know about this exchange and would call my patient back to address and offer some kind of explanation. After all, I did have an appointment scheduled and someone removed my phone number so my appointment just went away. I couldve at least gotten in for that cleaning and the crown replacement that I need before shopping for a new dentist. None of that happened so I am shopping for a new dentist now. Completely unacceptable.

Ravenkarma Hancock _{on Google}

Jul 27th, 2022

Went there for over 5 yrs. Constant turnover of dental assistants. Thought they were preserving my teeth when it was patchwork. New town, new dentist says the fillings were not properly done, allowing decay to continue and now I need thousands of dollars out of pocket to cap them or lose them! I want to sue this shyster
I think I was discriminated against, being a Medicaid patient.