Safelite AutoGlass

Came in on Tuesday, made an appointment for the following day at 10:00am. Windshield replaced in under an hour. Excellent service. Thank you.
Apr 10th, 2024

Skilled technicians and while you wait service. The repair was seamless.
Feb 13th, 2024

Just had our new vehicle to Ziebart and was very pleased with Leslie Robbins. She went into a lot of detail as to how things worked and what was going to be done. Then when I picked up the car, she went through the warranty paperwork so that I would be aware of what I'd need to do in the future. She is a fantastic representative for Ziebart!!
Jan 24th, 2024

Timothy replaced my windshield, and a couple of days later, I noticed a very small surface chip. Believing it was a defect in manufacturing of the glass that was exposed by cold weather and hot defrost, I called for warranty. The day I was scheduled, it was raining, so the shop initially canceled my appointment. I then received a text from Justin that the manager wanted him to come and evaluate the warranty claim. He arrived and told me the chip was covered by warranty and proceeded with rescheduling the repair. On the second visit, timothy returned and told me the same "my manager wants me to evaluate", however, this time, timothy came to a different conclusion. The manager, Bill, refused to honor the claims of his original technician, claiming he couldn't properly evaluate due to the rain. (Why send a tech in the rain if it is difficult to evaluate. I was happy to reschedule). Bill also told me any chip is due to impact and would not be covered by warranty, however he originally knew their was a chip as I have a text message from Justin stating "my boss wants me to come look at it to see the chip". Again, why bother to send someone in the rain not trained to this basic rule. Beware, if you have any issues with your service, I believe this manager will do whatever is necessary to avoid doing any repair work under warranty.
Jan 23rd, 2024

Safelite is impossible to speak to on the phone. Once I actually got through by chatting in and getting another number, I was sent the same basic estimate absent any details. I need a detailed estimate to submit a claim for repair as a business damaged my vehicle. Since Safelite can't be bothered to write up any sort of actual estimate, I'll be finding another shop.
Jan 10th, 2024