Bud's Enterprises Inc

excellent
Apr 24th, 2023

Rented a Uhaul trailer here. Great people was in and out very quickly. If needed again I will definitely return to this location
Sep 5th, 2021

Great people lots of farm equipment models
Feb 8th, 2020

I called and reserved a uhaul truck, went to pick up the truck at 4 pm after I paid for the truck I was asked to sign the contract, after I looked it over I noticed I was not given 24 hours,  it was an hour short I asked Lisa to change that as it says a customer will be charged an extra day rate if not returned of $40 a day,  I am paying for 24 hours not 23.. so I said I would sign the contract after she changed it to reflect 24 hours Lisa said her system doesn't allow that I said your system doesn't allow you to give your customers 24 hours on their rentals she got very offensive and argumentative just because I asked her to do her job, she continued to say she couldn't do that I said I'll sign it after it was fixed I didn't want to rush and risk not getting truck back at the time the contract said she continued to say I would not have an issue I wanted something changed on the  form reflecting my correct time she could have even called the other store where I was drooping truck of to,  instead she became very upset and "called someone" I have no idea who saying how irate I was towards her and she was not going to deal with it and was canceling my reservation after I had already paid over $200 and obviously needed the truck to move, no one got irate until the paying customer didn't get what we paid for and she blew us off and didn't want to deal with doing her job correctly, I wonder how many people actually have had to pay for a late drop off.. she cancelled our reservation on the fact we requested a 24 hour rental and NOT a 23, I'm not sure how she can cancel a reservation that she is not paying for because we asked for exactly what we were suppose to get.. horrible customer service she doesn't belong there working with the public, that right there is how u lose business she inconvenienced us for no reason so we drove  Over 20 minutes to go to another u-haul location to   Get the exact same truck Some that same location we had to go to another office and fill out another contract and drive all the way back to rent the same truck horrible customer service I wouldn't recommend anyone rent anything or buy anything from this establishment if this is how they treat customers totally unacceptable unprofessional the service that I had at the other dealership in West Lafayette close to otterbin  Was worth the drive the manager went out of her way to make sure that we had exceptional customer service she took care of us explained everything to us and made sure that we had a moving truck as we were supposed to so thank you carrie That is true customer service she knows how to deal with the customers the customer is not always right but you don't cancel someone's order because you don't wanna do your job and then treat the customer the way she treated us she humiliated us in a business totally unprofessional
Jun 28th, 2018

Great company!
Jul 8th, 2016