VCA Lafayette Animal Hospital

Ever since Dr. Phlum retired we have tried to be patient. I figured it would take a while to get a decent vet in there again, but there have been a parade of new vets every time we go in there for the last five years or more. This visit was the worst ever, we spent five hundred dollars and they told us that they had to run yet another urine test. We suspected she had a urinary tract infection. She was running a fever, having accidents and vomiting occasionally. They apparently didnt even test her for that because they had to do it a second time. They told us that would be a 90 more dollar charge. When we got there we asked for more of the anti vomiting medication and they said we needed another doctors appointment. I refused to pay for another doctors visit. Then, they tried to charge 137 dollars for the urine test that they said would be 90. I am done with this place. They cost way too much, and the service is terrible. The vet should have known to test for a UTI the first time, they tried to make us come back later for the doctors visit, despite the fact that they we had to give our dog antianxity meds before she came because she peed on the floor the first time and they couldnt get any urine. Coming back later would have let the anxiety meds wear off and she would have peed everywhere again and they wouldnt have been able to get any urine a second time. The tech that came to get the dog for her test was completely useless. She could see that the dog was hiding under the table and chairs and was unconcerned and told us to put a muzzle on her which was completely unnecessary. Then the tech tried to schedule us to come back, instead of taking the dog for her urine test which was the whole reason that we were there. We should not have had to pay the doctor a second time. That is just ridiculous. We will be looking for another vet from now on. Oh, and as an added bonus, when we walked in I heard the receptionist on the phone telling someone that they always get everyone elses clients because they are so easy to get into! When Doctor Phlum was there the place was full of people waiting. Now the waiting room is generally empty. Go figure. We knew that their charges were high when Dr. Phlum was there but we paid it because our dogs got good care. Now we are expected to pay exorbitant rates for poor quality of care! We wont be back.
Mar 31st, 2024

I went to get my dogs medicine and Gabriella B would not listen to what I was saying when picking up my dogs medicine she was too busy talking to the other girls in the office. I continue to tell her it was my daughters bill and she brought my dog in and I paid that fee and She still continues say I owe the bill on my dog and in reality it was my daughters dog. They only looked at him for a second and prescribe him medication. I was told by groomer not to bring my dog there but gave the benefit of doubt.
Mar 24th, 2024

Stay away unless you are a millionaire! VCA is an association that is out for the money. It is the most expensive vet I have e er been to. Then i did some research on VCA and I was not happy. Money grubbing company
Mar 17th, 2024

EXPENSIVE! Estimate for growth removal was $1600-$2400. Went to another Vet, same growth removal estimate $350-$550.
Dec 9th, 2023

Dr. Miller is the best! Thank you for taking care of our sweet boy in his final days.
Nov 30th, 2023