University Village Apartments

This is now my second year living here. Almost every issue (lease, pet, etc) was not taken care of well. I called about my dog being put on the lease a whole week before he moved in with me and they said it would be taken care of and put on file asap. Turns out it was only left as a note on my account and I got blamed a month or so later that I had an unauthorized pet and that I would be charged a violation fee. I immediately called them and Imani was extremely rude and unprofessional when I tried to explain to her that I did in fact call to get him on my lease and she fully acted like she didnt believe me since it wasnt showing up on my account. She said she would look up the call log to see if I called. I went to the office in person about 10 minutes later to see if it had been resolved and JP (I believe) was very kind and sincerely apologized on UVs behalf for not putting my dog on my lease when they did get my call. The office is not run well at all and is very disorganized and often puts the blame on their tenants. If I could give 0 stars I would.
Mar 19th, 2024

So our son decided to move here with 3 friends. Toured in Jan, did all the "paperwork ". No deposit, no ID given etc. Unfortunately our Son can not stay and is trying to get out. Called these idiots and they said "he has to find someone to take his spot" . So he did and they want to charge us 445.00 fee because they said it was their responsibility...even though they admitted on the phone that our son actually found the person and did what they were supposed to do. Then said well the new person hasn't signed yet. Mind you...the new person toured, was there etc...and they didn't get the signature. What a nightmare. They quoted every thing under the sun explaining he is liable etc. This review on top of alot of other negative reviews might help you. Spent 45 minutes of my life today on the phone leaving with nothing but frustration ..
Mar 16th, 2024

I would not reccomend living here. I lived there during the 2022-23 academic year and it was rough to say the least. To start off, my room was definitely not cleaned when I moved in. There was hair from the last attendant everywhere, there were poptart crumbs all over the mattress, carpet not cleaned, paint everywhere, dust on the fan and walls. When it started to get cold, we tried turning up the heat but it never did anything. Turns out they never hooked up our heat so the apartment below us was our one heat source. Birds were living in our patio roof and in my ceiling for weeks before they came out to fix it. Maintenance never followed the rules when it came to entry. They came in when we asked them not to, and when they tried to fix something one of them made the problem worse and they had to come back. Maintenance also installed fire protection in our apartment without notice(entry, installation, product, exit). I had to call to ask what was installed and the desk person was no help. The staff at the front desk are no help except posting to the instagram. Management tells us about apartment checks a few days in advance, but give us a 5 hour window so if you have a pet that needs to be put away youd have to skip class. The staff at the desk are no help when you call, and end up leaving you more frustrated and confused than you were before you called. And even though you have a mailbox, half of your mail still ends up in the clubhouse. I am from out of state, so I had my license and new debit card mailed to me. I had to order both of them multiple times because I thought they never got delivered, but it turns out they were in the clubhouse the whole time. This was over the course of three months. I have not lived there for over a year, filled out a change of address form and they STILL dont notify me when I have mail there. I didnt have a W-2 for weeks until I asked my old roommates to check the clubhouse. When I asked to resign my lease, they said I would receive documents and be able to move forward. I never got those documents and my roommates did. When I finally realized, it was March and past the resign date. I called the office multiple times and got conflicting answers on whether or not I had resigned. Keith was thankfully able to help me with that, contacting corporate and not finding any resign documents. All in all, I would not live here again. With everything going on in that place, its not worth your money or tears.
Mar 13th, 2024

James Barker was our tour guide and he did an excellent job showing us around and giving us answers to all the questions we asked! He is definitely one of the most charismatic workers weve dealt with here at UV!
Mar 9th, 2024

Our tour guide, James Barker, was more than welcoming and was very helpful at answering all of our questions! He made our tour fun and informative and we are grateful for the hospitality:)
Mar 8th, 2024