Gerber Collision & Glass

Gerber repaired my Blazer in 2 days, Looks great! They took care of my rental car and had it waiting for me. Highly recommend!
Mar 27th, 2024

Priced too high.
Jul 13th, 2023

great work! all body panels match & paint matches. they got it done in a week too! i would take my vehicle here again for sure Services: Tires, Steering & suspension repair, Painting, Body & Trim
Jun 11th, 2023

Jun 11th, 2023

Unfortunately, my experience has been one of the worst I have had with any business due to lack of communication, unnecessary delays and ultimately what looks to be $1,000 out of my pocket for an additional 4 weeks of car rental. When I booked my appointment, it was scheduled for Oct. 27th in Westfield, IN. I received a call from the shop saying their schedule had opened up, and they would be able to get my vehicle in early, Oct. 12th. I accepted and dropped my vehicle at the shop on 10/12/2023. On 10/13/2023, the shop started calling me to see if they could transfer my vehicle to another location (Muncie) because Muncie had more available staff to get the job moving. I was assured I would get regular communication on job status, and I would continue to work with the Westfield location to receive my vehicle back. Made it sound to me like they would work together. The vehicle was transferred to Muncie on 10/17/2023. From that point, I heard nothing until 10/31 when I started calling to get an update. I found that nothing except disassembly had been done with the vehicle. I have been given multiple stories as to why nothing was done, but in the end, no one called me! Next, I was told it would be the end of November before they could even get parts. As soon as I asked if there were options, I was told yes. Within 30 minutes, the estimator told me all parts could be obtained from an aftermarket in 3 4 days. A week later (11/10/2023), when I again called them, I was told they had just received all the parts. I asked if I could see the used tailgate prior to refinishing as I was concerned about used parts, but that was my only option. This seemed to be a total inconvenience for the estimator. She agreed, and I told her I would be there first thing Monday morning (now 12/13/2023). When I arrived as 9 a.m., an hour drive for me, the estimator had not planned for my arrival and made it again clear this was a huge inconvenience for her. After waiting an hour, I inspected the tailgate and agreed all parts would be fine. The next day the estimator called, the first communication initiated by this shop, and said the vehicle should be done by the end of November. At this point, I was frustrated. Further, I was nearing the end of my rental car coverage. I went back to the Westfield location that I thought I was supposed to be working through to express my frustration and concern. The manager informed me there was really nothing he could do except communicate my concerns to the Muncie manager. He showed me a message he was sending to the Muncie manager asking him to please reach out to me prior to the end of the day on Friday, 11/17/2023. I never received any communication from the Muncie manager. However, the estimator called me on Monday morning to let me know my vehicle now wont be done until 12/22/2023. They agreed there is likely about 40 hours of work left on the vehicle, and it is going to take them 5 weeks to complete that work. I am looking at having to pay the last four weeks of car rental out of my own pocket. It is clear neither of these shops are concerned about their customers or the cost we have to pay due to their lack of time management. I would never recommend either one of these shops to anyone!
Nov 25th, 2023