Chase Bank

JPMorgan Chase is a wonderful bank. The only downfall that they have is they took the branch out of the Southside of Muncie!
Feb 13th, 2024

Sep 3rd, 2023

Aug 14th, 2023

The branch manager, Nathaniel, was extremely accommodating and even stayed after closing to help us finish our banking. The entire team has been there for an average of 20 years and it shows. Great customer service and always greeted with a smile.
Aug 1st, 2022

It takes a lot for me to write a bad review. I drove 45 minutes to get there. Trying to close my deceased mother's account. I had court papers assigning me as the administrator and a copy of her death certificate. The employee told me, "it is federal law that we must see the original." It is governed by each state. Not the federal government. Then they changed to "its our policy." I had no issues with other banks. Only Chase. I'm glad I chose a bank that cares about their customers instead of one that acts without integrity and human compassion. I'll take another day off work and buy another copy of the death certificate from the county, then go back to Chase and close the account. It's hard enough to deal with the loss of your mother and try to put her affairs in order, then have to encounter a bank like this. Loyalty and integrity are two important business qualities that you have failed to teach your employees.
Aug 6th, 2022